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Integrations Program Manager, Twitch

Amazon.com Inc

  • San Francisco, CA
  • 30+ days ago

    Highlights

    We"re building a team that can anticipate what"s coming and react to what"s arrived - getting CT into planning conversations earlier, simplifying how Twitch launches safely at scale, and building the systems that allow a small team to have outsized impact. Within CT, the Business Operations & Integrations team is the operational backbone - encompassing four functions (Business Operations, Financial & Contract Management, Go-to-Market, and Safety by Design) split across two sub-teams: BizOps and Integrations.

    Numbers & Facts

    LocationSan Francisco, CA
    IndustryRetail
    Company Size10,000 employees or more
    Year Founded1994
    Websitehttp://Amazon.com/militaryroles

    Description

    If you are interested in this position, please apply on Twitch"s Career site https://www.twitch.tv/jobs/en/

    About Us:

    Twitch is the world's biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever, every day.

    We're about community, inside and out. You'll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We're on a quest to empower live communities, so if this sounds good to you, see what we're up to on LinkedIn and X, and discover the projects we're solving on our Blog. Be sure to explore our Interviewing Guide to learn how to ace our interview process.

    About the Role

    This is a Program Manager II role on the Integrations team within Community Trust Business Operations & Integrations. You will report to the Director of Business Operations & Integrations, and join a small, high-impact team of program managers responsible for CT"s full GTM portfolio. You"ll be the primary CT point of contact for a set of product and initiative launches, managing them end-to-end from intake through post-launch - across every org at Twitch, from ICs to executives.

    You can work in San Francisco, CA; Irvine, CA; Los Angeles, CA; Seattle, WA

    You Will

    • Own a portfolio of product, policy, and operational launches end-to-end - from scoping through delivery and post-launch follow-through, including launches that impact CT"s global outsourcing operations.
    • Pull the latest information from product teams (timelines, scope changes, risks) and push relevant updates to CT stakeholders so the org is never caught off guard.
    • Manage timelines, identify and mitigate risks proactively, and know when to flag something to your manager for escalation.
    • Represent CT in cross-functional trade-off discussions through Safety By Design and broader launch planning - surfacing operational concerns and helping partners understand CT"s perspective on enforcement feasibility, compliance, and customer experience.
    • Build and improve the systems that help the team scale - whether that"s process improvements, better tooling, or new communication norms.

    Perks

    • Medical, Dental, Vision & Disability Insurance
    • 401(k)
    • Maternity & Parental Leave
    • Flexible PTO
    • Amazon Employee Discount

    About the team

    Community Trust (CT) exists to foster an environment where streamers and their communities thrive, while proactively reducing harm and ensuring support is accessible when needed. Our organization encompasses safety policy & enforcement, fraud prevention, and customer experience. Within CT, the Business Operations & Integrations team is the operational backbone - encompassing four functions (Business Operations, Financial & Contract Management, Go-to-Market, and Safety by Design) split across two sub-teams: BizOps and Integrations.

    The Integrations team - which this role sits on - is the connective tissue between Community Trust and the rest of Twitch. We own the CT Readiness Program, ensuring every product, monetization, regulatory, or business development launch is operationally ready before it reaches our community (200+ launches per year). We also co-own Safety By Design, the process by which safety risks are identified and mitigated before products ship. We"re building a team that can anticipate what"s coming and react to what"s arrived - getting CT into planning conversations earlier, simplifying how Twitch launches safely at scale, and building the systems that allow a small team to have outsized impact.

    About Company

    At Amazon, we don’t wait for the next big idea to present itself. We envision the shape of impossible things and then we boldly make them reality. So far, this mindset has helped us achieve some incredible things. Let’s build new systems, challenge the status quo, and design the world we want to live in. We believe the work you do here will be the best work of your life.

    Wherever you are in your career exploration, Amazon likely has an opportunity for you. Our research scientists and engineers shape the future of natural language understanding with Alexa. Fulfillment center associates around the globe send customer orders from our warehouses to doorsteps. Product managers set feature requirements, strategy, and marketing messages for brand new customer experiences. And as we grow, we’ll add jobs that haven’t been invented yet.

    It’s Always Day 1
    At Amazon, it’s always “Day 1.” Now, what does this mean and why does it matter? It means that our approach remains the same as it was on Amazon’s very first day – to make smart, fast decisions, stay nimble, invent, and stay focused on delighting our customers. In our 2016 shareholder letter, Amazon CEO Jeff Bezos shared his thoughts on how to keep up a Day 1 company mindset. “Staying in Day 1 requires you to experiment patiently, accept failures, plant seeds, protect saplings, and double down when you see customer delight,” he wrote. “A customer-obsessed culture best creates the conditions where all of that can happen.” You can read the full letter here

    Our Leadership Principles
    Our Leadership Principles help us keep a Day 1 mentality. They aren’t just a pretty inspirational wall hanging. Amazonians use them, every day, whether they’re discussing ideas for new projects, deciding on the best solution for a customer’s problem, or interviewing candidates. To read through our Leadership Principles from Customer Obsession to Bias for Action, visit https://www.amazon.jobs/principles

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