Integrated Service Coordinator

Interested in joining Milwaukee County? Milwaukee County is searching for authentic people who are out to change the game and bring their whole selves to work every day.

Milwaukee County oversees operations from our Airport, Behavioral Health, Child Support, Combined Court Operations, Sheriffs Department, Community Reintegration Center, Human Services, Parks, Public Safety, Public Works, Fleet Operations, Transportation, and at the Zoo. Our departments are also dedicated to our Seniors and those with Disabilities in Aging and Disability Services, and Veterans in Veterans Services. Our employees also remain committed to serving the cultural, human, recreational, and social needs of the entire community.

Milwaukee County offers a wide variety of interesting jobs for people who want to make a difference in our community. Milwaukee County provides a competitive benefit package and is an Equal Opportunity Employer. If disability related accommodations are needed, please email fmla@milwaukeecountywi.gov. For submitted application inquiries please contact careers@milwaukeecountywi.gov. Please note: an online application must be submitted for consideration.

We are searching for Changemakers to come and join our team and discover our diverse and versatile community of independent spirits and unique talents, we are redefining the way you think about Milwaukee County!

Integrated Service Coordinator

Behavioral Health Services

Salary Pay Range: $79,268.80 - $118,913.60

Closing Date: 7/7/2026 or upon receipt of the first 50 applications

Job Summary: The Integrated Service Coordinator (Community Support Program Regulatory Compliance) will provide leadership and oversight of the statutory compliance required so that Milwaukee County maintains a DHS 63 certified Community Support Program. The position will include oversight of numerous standards outlined in DHS 63, assist with quality oversight of programming, and provide clinical support to Community Support Program teams as needed.

Essential Responsibilities:

• Provide necessary oversight of Milwaukee Countys Community Support Program network to ensure that a valid DHS 63 certification remains in place at all times. This includes all activities necessary for survey preparation and responsiveness to regulatory bodies.
• Develop and maintain orientation and training bundle in HealthStream for all new CSP staff; maintain updated orientation and training logs for all CSP personnel; arrange and provide training related to best practices for professional growth of CSP staff.
• Work with CSP providers to assess and improve quality of required case management services; provide training about effective case management services and CSP rehabilitative services for the CSP network as needed.
• Work with providers to assess and improve quality of treatment plans for CSP clients; provide training about effective treatment planning for CSP network as needed.
• Collect and maintain updated clinical supervision logs from CSP provider network; serve as a resource for all CSP staff to participate in staffings for individuals with complex needs. 
• Assist with conducting program evaluations of CSP network; assist with quality oversight of contracted agencies; complete CSP Annual Report each year.
• Assist in leading ACT team fidelity reviews and promotion of ACT standards throughout the network.
• Work to ensure the electronic health record for the CSP network is maintained with timely, accurate documentation; work to ensure documentation best practices; identify opportunities for optimization of Electronic Health Records.
• Ensure proper outreach, screening, and assessment protocols are in place and adhered to per DHS 63; identify and implement best practices for assessment with CSP network.
• Perform all other duties as assigned.

Minimum Requirements:

• Current resident of Wisconsin.
• Possession of a valid Wisconsin Driver's License, able to be maintained throughout employment.
• Possession of a Bachelor's Degree or higher in Psychology, Social Work, Registered Nursing, Occupational Therapy, or Rehab Counseling.
• At least three (3) years of Community Support Program (DHS 63) experience.
• At least one (1) year of supervisory Behavioral Health Program management experience.
• At least 1,000 hours of supervised post-degree clinical experience with individuals living with a serious and persistent mental illness.
• Willing and able to travel up to 20% of the time within this role.

Preferred Qualifications:

• Previous experience in or with a Community Support Program.

NOTE: This ORIGINAL APPLICATION is open to qualified residents of the State of Wisconsin at the time of application. Candidates need to submit a full account of their training and experience (i.e., by submitting an up-to-date resume or by fully completing the application) during the application process and may also be asked to take additional written or performance tests as part of the selection process.

APPLICANTS MUST POSSESS MINIMUM QUALIFICATIONS AT TIME OF FILING APPLICATION

Milwaukee County is committed to fostering an equitable working environment, free from discrimination and harassment, on the basis of any characteristic protected by law. We prohibit any form of discrimination, harassment based on race, color, religion, sex, gender, gender identity or expression, sexual orientation, pregnancy, pregnancy related condition, national origin, age, disability, FMLA status, sexual orientation, military status, marital status, or any other category or status that is now or in the future protected by federal, state, and local law. We maintain a drug-free workplace and perform pre-employment substance abuse testing, background checks and pre-employment physicals subject to job requirements. If special accommodations are needed, please contact 414-278-3936.