Alliance/Partner Management, Behavioral Health, Case Management, Communication Skills, Community Support, Computer Skills, Computer Software, Computer Telephony Integration (CTI), Continuous Improvement, Crisis Management, Customer Support/Service, Data Analysis, Data Collection, Data Collection Software, Detail Oriented, English Language, Funding, Green Business, Green Construction, Healthcare, Khmer Language, Leadership, Medicaid, Multilingual, Multitasking, Nonprofit, Organizational Skills, Pediatrics, Presentation/Verbal Skills, Project/Program Coordination, Project/Program Management, Public Administration, Public Health, Quality Management, Record Keeping, Reporting Skills, Risk, Scalable System Development, Service Delivery, Social Work, Spanish Language, Staff Motivation, Strategic Planning, Sustainability, System Operations, Team Player, User Documentation, Writing Skills
Integrated Care Director
Pay Range $ $85,000 - $95,000.
Company Overview
Community Teamwork is a private non-profit organization located in Lowell MA. We employee over 600 employees and are a catalyst for social change. We leverage our programs, our partnerships, and our collective voice to foster equity, compassion, and community engagement by creating housing, education, and economic opportunities.
Position Summary:
The Integrated Care Program Manager provides leadership and oversight for the development and long-term sustainability of integrated early childhood, behavioral health, and pediatric systems. This role focuses on strengthening cross-sector partnerships, building sustainable service delivery models, supporting workforce development initiatives, and improving coordinated access to care for young c hildren and families. The position plays a key role in advancing systems change efforts, strengthening community partnerships, and embedding sustainable practices across organizational operations.
Essential Functions and Responsibilities:
-Systems Leadership & Operations
- Lead ongoing coordination and continuous improvement of integrated pediatric, behavioral health, and early childhood support systems.
- Support development of sustainable service models, operational structures, and community-based care pathways.
- Guide program initiatives, which may include caregiver and workforce support.
- Support family engagement strategies that strengthen caregiver participation, peer support, and coordinated care.
-Partnerships & Systems Coordination
- Build and maintain collaborative partnerships across healthcare, behavioral health, early childhood, academic, and community sectors.
- Facilitate consortium activities and cross-sector collaboration to strengthen systems alignment and service integration.
- Develop coordinated workflows, referral pathways, and Medicaid-aligned approaches to service delivery.
- Support development of scalable and replicable models that improve access to integrated care and family support.
-Data, Evaluation & Sustainability
- Oversee data collection, evaluation, and continuous quality improvement efforts to inform systems improvement and long-term planning.
- Support development of sustainable funding strategies, contracts, and billable service models.
- Monitor program outcomes and utilization trends to support organizational and community impact goals.
- Prepare reports and presentations for funders, policymakers, and community stakeholders.
- Uphold the values of CTI – Equity, Integrity, Compassion.
The duties listed above are representative of the work performed. Other related duties may be assigned.
Qualifications:
- Master’s degree required in Public Health, Social Work, Public Administration, or related field.
- 3 years of experience in public health, behavioral health, systems coordination, or program management
- Minimum of one year assessment, advocacy and case management work in a Human Service field required.
- Experience working across healthcare, community, and family-serving systems preferred.
- Strong leadership, organizational, communication, and partnership-building skills.
- Excellent attention to detail. Minimum of 3-5 years’ experience working with low-income individuals or families required.
- Desire to work with low income, culturally diverse, and at-risk families and individuals.
- Strong leadership skills, ability to motivate staff.
- Excellent customer service, organizational, oral, and written communication skills.
- Ability to manage multiple priorities and work in a fast-paced environment.
- Proficient computer skills required in basic computer software and data collection systems.
- Excellent crisis management skills.
- Ability to maintain accurate records and confidentiality of information.
- Able to pass CORI and EEC Background which includes fingerprinting.
- Ability to show MMR immunity.
- Recent Physical
Preferred Qualifications:
- Knowledge of Medicaid, integrated care models, behavioral health systems, or community-based services.
- Bilingual skills (English/Spanish, English/Khmer English/Portuguese)
Compensation and Benefit Information
At Community Teamwork, our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. We offer:
- 4 Weeks of Paid Time Off - Paid Sick Leave - 12 paid holidays.
- Medical, Dental, and Vision Insurance - Company Paid Life Insurance – Critical Illness Insurance-Pet Insurance
- Tuition Reimbursement - Career Advancement and Professional Development Opportunities
- 5% employer contribution to your 401K retirement account after 6 months of employment
- Great co-workers and a great mission with an outstanding Community Action offering a chance to help make a real difference in the lives of those we serve.
The base salary range represents the Agency’s good-faith estimate of the compensation for this role at the time of posting. Actual compensation within the range will be based on factors such as experience, skills, and qualifications.
Equal Opportunity Employer – Vets/Disabled
This is an exciting opportunity to become an integral member of an innovative team in an organization committed to excellence.