Integrated Care Navigator & Behavioral Health Case Manager

The Integrated Care Navigator & Behavioral Health Case Manager is responsible for guiding individuals through healthcare and social service systems while providing clinical support, case management, and therapeutic interventions. This role ensures that clients receive the care, resources, and emotional support necessary for stability and long-term well-being.
Key Responsibilities:
Care Navigation & Advocacy

• Assist clients in accessing healthcare, behavioral health, and social services.
• Educate individuals on available treatment options and community resources.
• Advocate for client needs within healthcare, legal, and social service systems.
• Reduce barriers to care, such as transportation, financial constraints, and insurance challenges.

Case Management & Service Coordination

• Conduct comprehensive assessments to determine client needs.
• Develop, implement, and monitor individualized care plans.
• Coordinate services such as medical care, mental health treatment, housing assistance, and employment support.
• Maintain accurate documentation and ensure compliance with regulatory guidelines.

Therapeutic Support & Counseling

• Provide individual and group counseling using evidence-based practices (e.g., CBT, DBT, trauma-informed care).
• Offer crisis intervention and de-escalation support for clients facing acute mental health or substance use challenges.
• Support emotional wellness and resilience through psychoeducation and therapeutic interventions.
• Collaborate with psychiatrists, social workers, and healthcare providers to ensure integrated care.

Qualifications:

• Master’s degree in social work, psychology, counseling, nursing, or a related field.
• Licensure preferred (LCSW, LPC, LMFT, or equivalent) or eligibility for licensure.
• Experience in case management, behavioral health, or community-based services.
• Strong interpersonal skills with the ability to engage diverse populations.
• Knowledge of Medicaid, insurance policies, and local community resources.

Work Environment:
This position may be based in a healthcare setting, community outreach program, behavioral health clinic, or a hybrid telehealth model. Travel may be required for in-home or community-based visits.
*It is primarily in person.