Community Care Physicians Integrated Behavioral Health is hiring a full-time Patient Support Specialist to join their team.
This is a 40 hour work week, Monday-Friday, with 8 hour shifts TBD between the hours of 7:30am-4:30pm.
Essential Functions include but are not limited to:
• Greet patients in friendly and professional manner and complete check-in/check-out process. • Process incoming telephone calls and messages based on office policy and procedure. • Obtain patient signature on appropriate waivers according to insurance requirements. • Communicate to clinical staff that patient has arrived and registration process is complete per practice policy. Notify staff of cancellations or late arrivals. • Collect payments and/or addresses patients outstanding balances according to office policy and procedure. • Obtain necessary documentation from referring physician according to insurance requirements. • Organize and monitor providers daily schedule. • Maintain timely patient flow. • Prepare patient for visit as appropriate based on office/provider requirements. • Prepare charts for future appointments by following office policy and procedure. • Ensure patient encounter form is accurate and complete. • Follow appropriate security procedures for opening and closing of office. • Keep up to date and informed on company/office policies and procedures through staff meetings, correspondence, etc. • Verify patient insurance coverage and demographic information at each visit and update when necessary. • Must be aware of patient confidentiality and bring any concerns or complaints to the Director and Site Coordinator. • Adhere to infection control/safety guidelines and confidentiality policies. • Balance financial transactions at the end of the morning, completing daily reconciliation at the end of the day, filling out deposit slips. • Management of incoming and outgoing referral requests through Allscripts tasks, messaging, and patient/provider requests in a timely manner. • Complete and schedule provider orders for outpatient behavioral health-related services. • Obtain prior authorization for such testing when required. • Complete emergency/urgent patient referrals at the time of the providers request. • Contact patients and inform them regarding their referral information, including date, time, specialist or facility name, address, phone number, and any instructions they may need to know prior to their appointment. • Assist patients with questions regarding insurance coverage, referrals needed, and information related to specialists. • Manage outgoing medical records requests by following office protocol to ensure strict HIPAA compliance and quality patient care.
Additional Duties:
• Write letters of medical necessity for out-of-network referrals and special services as needed and submit to insurance company for approval. • Fax all written referrals, prescriptions, pertinent medical records, and any other requested information to the specialist to ensure quality patient care. • Assist in completion of patient forms for school work, disability, camp, etc. • Cancel, reschedule, and confirm patient appointments when necessary. • Direct or address requests of walk-in inquiries as appropriate. • Process incoming/outgoing correspondence and perform necessary follow-up action. • Index and categorize faxes and scanned documents for EMR. • Other duties may be assigned to meet business needs.
Competencies:
• Knowledge of medical and behavioral health terminology and office procedures preferred. • Ability to use interpersonal skills to establish/maintain cooperative relationships with patients, family members, physicians, providers, managers, co-workers, and external customers. • Maintain strictest confidentiality and discretion. • Working knowledge of Microsoft products preferred. • Ability to read, understand, and follow oral/written instructions. • Ability to communicate clearly and concisely. • Ability to multitask in a fast-paced environment.
Compensation: CCP salary ranges are designed to be competitive with room for professional and financial growth. Individual compensation is based on several factors unique to each candidate, such as work experience, qualifications, and skills. Some roles may also be eligible for overtime pay.
CCPs compensation packages go far beyond just salary. The company offers a comprehensive total rewards package that includes medical, dental, vision, and life insurances, paid holidays, paid time off, retirement plan, and much more in a business casual environment.
We welcome candidates who will bring diverse intellectual, gender, and ethnic perspectives to Community Care Physicians.
Community Care Physicians is an Equal Opportunity Employer.
Community Care Physicians, P.C. (commonly called CCP) is the largest, independent multispecialty medical group in the Capital Region of NY. It is a physician-owned, physician-run organization that provides medical care to patients of all ages using state-of-the art technologies. CCP addresses the individual needs and demands of patients seeking primary care, specialty care, urgent care and wellness services. We are not part of a hospital nor are we an insurance company. We are a collection of passionate and skilled doctors, midlevel providers and staff all working together to provide premier medical care for patients in the greater Capital Region area.
With over 30 years of experience, CCP demonstrates professionalism and expertise at every level. Offering a comprehensive range of medical services, our goal is to offer patient centered, compassionate medical care based on mutual trust and communication. Community Care Physicians has more than 1,200 members of our care team, including more than 250 providers all sharing one common purpose - to help individuals and their families every day. Our company was founded on a passion to help people, and not just in our offices, but in our communities, too. Our people and patients are what keep that passion alive. We are proud to create healthier communities, one patient at a time.