Benefits:- Competitive salary
- Dental insurance
- Health insurance
- Opportunity for advancement
- Training & development
- Vision insurance
- 401(k)
- Free food & snacks
- Paid time off
- Profit sharing
We are a growing personal injury law firm focused on auto accident cases throughout Georgia. We are seeking an organized, detail-oriented Intake Specialist who can provide excellent client service while handling a high-volume, fast-paced environment.
This position is critical to creating a strong first impression for new clients and ensuring cases are opened accurately and efficiently.
Responsibilities
- Answer incoming calls and screen new potential cases
- Conduct accurate and detailed client intakes and gather accident information
- Open and organize files in case management software Communicate with clients regarding next steps and treatment coordination
- Follow up with auto insurance carriers and providers
- Maintain organized notes, comments, and documentation
- Work closely with attorneys, paralegals, and treatment staff
- Assist with administrative and operational tasks as needed
- Utilize AI-integrated tools and modern office technology to improve workflow efficiency and case organization
Qualifications
- Prior law firm (plaintiff personal injury) experience preferred
- Strong communication and phone skills
- Heavy computer skills required
- Ability to multitask and stay organized under pressure
- Experience with Microsoft Office, Adobe, and case management systems preferred
- Fast learner with attention to detail
- Reliable, professional, and easy to work with
- Ability to work independently and as part of a team
Preferred Skills
- Experience handling high call volume
- Knowledge of auto insurance claims and personal injury terminology
- Familiarity with electronic records and document management
- Strong follow-up and task management skills
- Comfortable learning new software and automation systems
- Bilingual is a plus
We appreciate those that are excited about this opportunity however please do not call or visit this location without an invitation.