Intake Specialist - Part time weekends

Saturday and Sunday, 8:00am - 4:30pm

Who We Are:

Home Health & Hospice Care is where purpose-driven clinicians and caregivers come to do the work they were meant to do. As a locally rooted nonprofit serving southern New Hampshire since 1883, we offer a supportive, mission focused environment where you can provide meaningful 1:1 care, build real connections with patients and families, and enjoy true work–life balance. With small territories, strong team support, and the autonomy to practice at the top of your skills, you’ll spend less time in your car and more time making a difference. Here, your voice matters, your growth is supported, and your work has purpose every single day.

About the Job:

The Intake Support Specialist plays a critical role in coordinating patient referrals and ensuring a smooth intake process for home health and hospice services. This position serves as a key point of contact for referral sources, patients, and internal teams, ensuring accurate information, timely processing, and excellent customer service.

What You’ll Do:

• Manage incoming referrals and ensure accurate, timely processing
• Educate callers on agency services and connect them to appropriate resources
• Verify insurance benefits, authorizations, and payer requirements
• Create and maintain patient records in the EMR system
• Identify missing documentation and follow up with referral sources
• Collaborate with care teams, liaisons, and departments to coordinate admissions
• Route referrals appropriately to support timely start of care
• Deliver exceptional customer service to internal and external partners
• Maintain productivity standards and contribute to a team-oriented environment

Who You Are:

• Detail-oriented with strong organizational and critical thinking skills
• Effective communicator (written and verbal) with a customer-first mindset
• Collaborative team player with a positive, solution-focused attitude
• Comfortable managing multiple tasks in a fast-paced environment
• High school diploma required; healthcare or medical office experience preferred
• Familiarity with EMR systems and insurance verification is a plus
• Meets background check requirements

Why You’ll Love Us:

• Health, dental, prescription, and vision coverage for full-time & part-time employees
  • Short-term, long-term disability, life & pet insurance
  • Tuition reimbursement & Nursing Student Loan Paydown Program
  • 403(b) Retirement savings plans
  • Continuous earned time accrual

We value diversity — in backgrounds and in experiences. Healthcare is a universal concern, and we need people from all backgrounds and swaths of life to help build the future of healthcare.

We are an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, disability status, veteran status, or any other characteristic protected by law.