Intake Specialist I (Family Court Services) - Lee County

Intake Specialist I (Family Court Services) - Lee County

Salary

$37,416.54 Annually

Location

Lee County Justice Center, 1700 Monroe Street, Fort Myers, FL 33901, FL

Job Type

Full time FTE 1.0

Job Number

AOC01402

Department

Civil

Opening Date

05/26/2026

Closing Date

6/9/2026 11:59 PM Eastern

• Description
• Benefits
• Questions

Description

WHY SHOULD YOU APPLY TO THE ADMINISTRATIVE OFFICE OF THE COURTS FOR THE 20TH JUDICIAL CIRCUIT?

• Great working environment
• Growth and Development Opportunities
• Competitive Benefits Package
• Paid Time Off (Vacation and Sick)
• Public Service Loan Forgiveness Qualifying Employer
• Tuition Assistance
• Paid Holidays
• Retirement Plan Options
• 457 Deferred Compensation Plans

SUMMARY

This is a paraprofessional and highly responsible intake position within Family Court Services Self-Help Program. The Intake Specialist I is responsible for providing procedural information, documents and forms related to family and hands-on assistance to self-represented litigants. This position is required to conduct interviews and assist parties with the preparation and completion of family law forms by explaining process and procedures, and notarizing family court documents. The Intake Specialist I position is responsible for performing case screenings, case intake and case coordination for family law cases. Work involves the use of Unified Family Court practices and the support of case management techniques to promote case progression and case disposition. The Intake Specialist I position is required to handle a high volume of public and professional inquiries, manage intake appointments, schedule case events and use/manage a multi-line telephone system. Work is performed in a team setting, as well as on an individual basis and is performed under the supervision of the Family Court Services Program Coordinator and the Family/Civil Division Director.

The core functions of this position are: 1) Assist self-represented litigants, 2) Perform case screenings and research, 3) Provide quality customer service, 4) Provide clerical and administrative support and 5) Other duties as assigned.

Examples of Duties

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following duties are normal for this position. The omission of specific statements of duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification.

(1) Assist self-represented litigants

• Interview litigants and assist parties with the completion of family law forms;
• Verify case related information, perform case research, and schedule hearings;
• Notarize documents;
• Schedule, manage, and maintain intake appointments on a rotating calendar;
• Assist self-represented litigants in a neutral and discrete manner;
• Provide quality customer assistance and maintain confidentiality at all times;
• Provide general information pertaining to family law process and procedure and other court programs, as well as community resources related thereto.

(2) Perform case screenings and research

• Perform case and party research in applicable databases;
• Compile court information and prepare case related memorandums as necessary;
• Conduct interviews with self-represented litigants;
• Calendar case management conferences;
• Provide initial "case plan" to clients which outlines case management timelines for their case;
• Identify cases appropriate for Unified Family Court.

(3) Provide quality customer service

• Perform front desk customer service responsibilities;
• Assist self-represented litigants;
• Answer a multi-line telephone and assist with a high volume of public and professional inquiries, while maintaining quality customer service;
• Provide family law processes and procedures in a clear and concise manner.

(4) Provide clerical and administrative support

• Perform accurate data entry;
• Prepare and disseminate mail including the processing of returned mail;
• Fax, file, scan, email and copy documents;
• Deliver and receive court documents.

(5) Other duties as assigned

• Additional duties as assigned.

Typical Qualifications

QUALIFICATIONS

To perform in this position successfully an individual must be able to perform the essential duties and responsibilities satisfactorily. The requirements listed in this document are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Knowledge of:

• Methods, practices, principles, procedures, and techniques used in interviewing litigants as it pertains to the operation of the department;
• Local, state, and federal guidelines, rules, regulations, and statutes as they pertain to family law;
• Basic structure of the Court and Criminal Justice System;
• Computer applications, including but not limited to: Odyssey, Microsoft Word, Outlook and Excel.

Ability to:

• Work well under pressure, multi-task, and meet established timelines and goals;
• Deal effectively and professionally in stressful situations with potential for a high volume of both public and professional inquiries and case intake;
• Exhibit sound judgment and use discretion;
• Maintain State of Florida Notary Public certification;
• Communicate thoughts and ideas effectively both orally and in written word to individuals with various levels of education and experience;
• Effectively interpret general policy, criteria, and procedures for cases related to family law;
• Follow both written and oral instructions and procedures;
• Develop and maintain good working relationships with local law enforcement, judges, attorneys, government agencies, court personnel, and community agencies;
• Utilize Microsoft Office Word, Outlook, Excel, and other applicable databases;
• Type 35 correct words per minute;
• Provide effective, accurate, professional, polite, friendly, and prompt customer service to the public and other agency personnel, AOC employees, and the Judiciary
• Write, speak audibly, clearly and accurately in a diverse environment,
• To travel throughout the 20th Circuit and the State of Florida to participate in conferences and meetings as assigned is required
• Maintain consistent and regular attendance, which is required

Supplemental Information

EDUCATION and/or EXPERIENCE

• Graduation from a high school or a GED.
• An Associates degree (or 60 hours of credit earned toward a Bachelors degree) from an accredited college or university in a related field such as Psychology, Sociology, or Criminal Justice.
• Family law experience strongly preferred.

CERTIFICATES, LICENSES, REGISTRATIONS

• State of Florida Notary Public certification is required (within 30 days of hire).

SUPERVISORY RESPONSIBILITIES

None

01

Please type your First & Last Name below.

02

The information provided in your application must support your selected answers in the supplemental questions, which may be used as a scored evaluation of your knowledge, skills and experience. The information you provide will be verified and documentation may be required. You may be asked to demonstrate your knowledge and skills in a work sample or during an interview. By completing this supplemental questionnaire you are attesting that the information you have provided is accurate. Any information you provide may be reviewed by the selection recommendation committee. Any misstatements, omissions, or falsification of information may eliminate you from consideration or result in dismissal. "See Resume" or "N/A" is not an acceptable answer to the questions.

• Yes, I understand and agree
• No, I do not agree

03

Which best describes your highest level of education?

• High School or GED
• Vocational Certificate
• Some College
• Associates Degree
• Bachelors Degree
• Masters Degree
• Doctoral Degree
• None of the above

04

If you indicated having an Associates degree (or 60 hours of credit earned toward a Bachelors degree) from an accredited college or university in a related field such as Psychology, Sociology, or Criminal Justice; please indicate major and minor areas of study. *Combination of equivalent education beyond high school and experience may be considered to meet the educational requirements The information provided must also be reflected in your application. See resume is not an acceptable answer. If you do not have the education, please respond with Does not apply.

05

Do you have professional working experience in the field of family law?

• Yes
• No

06

A State of Florida Notary Public Certification is required within (30) days of hire. Are you able to obtain and maintain this certification?

• Yes
• No

07

Do you have knowledge of the basic structure of the Court and Criminal Justice System?

• Yes
• No

08

The hours for this position are typically 8:30 a.m. to 5:00 p.m. however; there are times when the work takes us past 5:00 p.m. Are you able to work later than 5 p.m. with little or no notice?

• Yes
• No

09

Are you able to type the required minimum of 35 correct words per minute (cwpm) with or without an accommodation? *ADA accommodation requests may be made by contacting the Chief of Personnel Services at 239-533-1705 or by sending an email to HumanResources@ca.cjis20.org to make the applicable request within a reasonable amount of time which would allow for such request to be considered prior to the scheduled event.

• Yes
• No

10

If selected for an interview, a skills test(s) may be administered to test your knowledge, skills, and abilities in performing the essential job functions of this position. Are you able to take the required skills test(s) with or without an ADA accommodation? *ADA accommodation requests may be made by contacting the Chief of Personnel Services at 239-533-1705 or by sending an email to HumanResources@ca.cjis20.org to make the applicable request within a reasonable amount of time which would allow for such request to be considered prior to the scheduled event.

• Yes
• No

11

Which of the following basic Outlook functions are you proficient in? Please check all that apply:

• Perform basic email tasks
• Manage contacts
• Configure and organize Outlook
• Manage tasks
• Manage Calendar
• Manage appointments & events
• Manage meetings
• None of the above

12

Which one of the following best describes your highest level of Microsoft Word proficiency?

• BASIC: Create new documents, open and edit existing documents, format characters and paragraphs, create and edit tables, modify page layout, and use auto-correct tool
• INTERMEDIATE: Insert and delete a section break in a document, format tables, paste a table from Excel into a document, work with columns, use graphics, create document templates, and work with styles
• ADVANCED: Manage data, work with Pivot tables and Pivot charts, use analytical add-ins, create a new conditional formatting rule, create a group or outline of data in a worksheet, and create and modify a macro command
• I do not have enough skills to meet the definition of the Basic level

13

Which one of the following best describes your highest level of Microsoft Excel proficiency?

• BASIC: Create basic worksheets; create basic formulas; use basic functions; modify and format a worksheet; print workbooks.
• INTERMEDIATE: Use advanced formulas; organize tables and worksheets; create and modify charts; analyze data using Pivot tables and Pivot charts; insert and modify graphic objects in a worksheet.
• ADVANCED: Create and edit macros; conditional formatting; apply data validation criteria; able to protect, share and merge files; trace cells and troubleshoot formula errors; uses data lists outline; consolidate date and link workbooks; export and import text files and XML data; import data from the Web and create queries; analyze data using trend line, spark lines and scenarios.
• I do not have enough skills to meet the definition of the Basic level

14

How did you come across this job opportunity? (e.g. GovernmentJobs.com, Indeed, Naples Daily News, News-Press, Charlotte Sun, Craigs List, DICE, Social Media, etc.)

Required Question

Employer Florida State Courts, Twentieth Judicial Circuit, Administrative Office of the Courts

Address AOC Human Resources, Rm 201, Justice Center Annex

1700 Monroe Street

Fort Myers, Florida, 33901

Phone 239-533-1710

239-533-1705

Website http://www.ca.cjis20.org