Intake Specialist-Clerk III

Intake Specialist-Clerk III

Salary

$28,520.00 Annually

Location

200 N. River Street, Wilkes-Barre, PA

Job Type

Full-time

Job Number

0042

Department

Domestic Relations

Opening Date

07/23/2026

Closing Date

8/6/2026 1:15 PM Eastern

• Description
• Benefits

Description

This is specialized work through the process of interviewing a participant and making the determination of eligibility by the completion of the required participant records. Work would include, but not necessarily be limited to, interviewing applicants, making eligibility determination confirmation and completing and maintaining the required legal documents and client files. All information is then entered on the computer so support case can be active.

Essential Duties and Responsibilities

• Interviews and assesses program applicants and secures demographic data needed for the completion of required legal documents.
• Checks and verifies eligibility as program mandates on potential participants
• Verifies information provided, when necessary.
• Implements and maintains information as needed in the central tracking system.
• Prepares appropriate forms and records on participants including but not necessary limited to legal documents, application, status changes, file cards and any other pertinent enrollment date and file maintenance as required.
• Prepares summary and special reports
• Does the necessary research to locate whereabouts of missing parties.
• Receives and processes the required legal documents from other counties, states and attorneys.
• Performs related work and support services as required.
• Attends annual conferences, seminars and training sessions, as required by the department head.

Required Knowledge, Skills and Abilities

• PC knowledge
• Considerable knowledge of business grammar, spelling, math and practices.
• Develop skills necessary to operate computer base.
• Ability to work and make decisions.
• Ability to accurately complete and type records and legal documents required.
• Knowledge of office procedures, practices and general office equipment
• Knowledge of current economic and social factors and their effects on individuals..
• Ability to interpret eligibility criteria in a uniform and impartial manner.
• Ability to effectively communicate both orally and in writing.
• Ability to establish effective working relationships with participants, associates and the general public. This ability is needed to facilitate control with parties under stress.
• Knowledge of the primary practices of conducting interviews.

Minimum Qualifications

Possession of the required knowledge and abilities accompanied by a High School Diploma or equivalency.

I. Medical Insurance

The coverage begins for the employee the on the first of the month following the first full 30 days of full-time employment for employees and their eligible dependents. Cost to the employee to participate in the plan varies by the coverage selection and the number of dependents; and may be subject to collective bargaining agreement. The employee may also elect to opt out of the Countys medical insurance if proof of coverage is provided. Under this arrangement, the employee is provided with an annual opt out payment.

II. Vision and Prescription

The coverage begins for the employee on the first of the month following the first full 30 days of full-time employment for employees and their eligible dependents. Contributions may vary, subject to collective bargaining agreement.

III. Dental Coverage

The coverage begins for the employee on the first of the month following the first full 30 days of full-time employment for employees and their eligible dependents. Contributions may vary, subject to collective bargaining agreement.

IV. Life Insurance

A $50,000 life insurance policy is afforded to full-time employees, unless specified differently in a collective bargaining agreement. It remains in effect as long as the employee is actively employed and terminates upon resignation or retirement.

V. Retirement

All full-time employees and part-time employees working more than 1,000 hours per year qualify for Luzerne County retirement benefits, in which employees must contribute 5% of their earnings, and may choose to add to an additional voluntary contribution, not to exceed an additional 10%.

Employer Luzerne County

Address Penn Place Building, Suite 225

20 N. Pennsylvania Avenue

Wilkes-Barre, Pennsylvania, 18702

Phone 570-826-8801

Website http://www.luzernecounty.org