Sign upLog in

Intake Manager

WisHope Recovery

Waukesha, WI

Apply
JOB DETAILS
SKILLS
Customer Relationship Management (CRM), Dental Insurance, Health Insurance, High School Diploma, Office Suites, PHP Scripting Language (PHP Hypertext Preprocessor), Patient Care, Performance Analysis, Problem Solving Skills, Psychiatry and Mental Health, Psychology, Sales, Social Work, Substance Abuse Treatment, Telephone Skills, Telesales, Training/Teaching
LOCATION
Waukesha, WI
POSTED
30+ days ago
Benefits:
  • 401(k)
  • Dental insurance
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development

Company Overview:

WisHope Recovery is a substance abuse treatment center. We provide Residential, IOP, PHP, group counseling, family groups, and individual therapy. We specialize in treating chemical dependency, along with other addictive and mental health disorders, focusing on the underlying causal conditions that lead to addictive behavior. We are looking for driven professionals who want to join a growing team not only to provide excellent care to our patient population, but to help us continue to provide dynamic treatment through sharing professional experiences and integrating the most effective techniques. We are dedicated to the patients we serve and always strive to better ourselves and provide world-class treatment.

Position Overview:

The Treatment Intake Specialist Manager takes inbound calls from and makes outbound calls to those who are or may be affected by addiction. He/she helps determine the best course of action with the individual or family member, and if treatment is warranted, arrange placement into treatment while managing other Treatment Intake Specialist.

Essential Job Duties/Responsibilities:


  • Manage the intake department schedule ensuring coverage according to department plan
  • Successfully train new and existing intake specialists in all aspects of the role
  • Monitor performance of intake department and individual intake specialists
  • Ensure adequate payor mix to sufficiently support program
  • Support and correct intake specialists performance in treatment conversion
  • Monitor and present department performance data at regular intervals
  • Support department by functioning in intake specialist as needed performing the below duties
  • Answer all inbound calls promptly.
  • Compassionately assess caller’s situation and need for treatment.
  • Determine whether callers are willing and able to attend treatment.
  • Input all relevant details regarding call into CRM.
  • Follow-up with previous callers using calls, texts, emails, etc.
  • Liaison between Intake Department and the Director of Operations.

Minimum Qualifications:
  • Working knowledge of substance abuse, treatment, and recovery strongly preferred.
  • Knowledge in psychology, social work, human services, or a related discipline
  • Proficiency with Google Suites Office required. 
  • Experience working in a call center environment preferred, sales experience a plus.
  • Excellent creative problem solving and decision-making skills.
  • Ability to show compassion and empathize over the phone is required.
  • High School Diploma or GED preferred.

About the Company

W

WisHope Recovery