Case Management, Chronic Disease, Clinical Competency, Coaching, Community Providers, Content Management Systems (CMS), Critical Care, Dialysis, Discharge Plans, Disease Prevention and Control, Health Plan, Healthcare, Healthcare Administration, Hospital, Insurance, Interpersonal Skills, Kidney Disease, Leadership, Licensed Clinical Social Worker (LCSW), Maintain Compliance, Medical Record System, Metrics, Needs Assessment, Nonprofit, Nursing, Operations, Operations Management, Patient Admissions, Patient Assessment, Patient Care, People Management, Process Improvement, Quality of Care, Social Work, State Laws and Regulations, System Operations, Team Player, Time Management, Website Conversion
Dialysis Intake Manager (Social Work Focus)
Location: Orlando, Florida
Organization: Central Florida Kidney Centers, Inc. (Not-for-Profit)
Job Type: Full-Time, On-Site
About Us
Central Florida Kidney Centers, Inc. has served the Central Florida community for over 50 years as a mission-driven, not-for-profit dialysis provider. We are dedicated to delivering high-quality, patient-centered kidney care while supporting the emotional, social, and clinical needs of every individual we serve.
Position Overview
We are seeking a licensed, experienced social worker to lead our Intake Department as a Dialysis Intake Manager. This role is ideal for a professional who combines strong clinical assessment skills with leadership experience and a deep understanding of care coordination.
You will oversee the intake process from referral to admission, ensuring patients transition into care smoothly, efficiently, and with the support they need. This role plays a critical part in shaping the patient experience at the very first point of contact.
What You'll Do
- Lead and manage daily intake operations across clinics, ensuring timely and efficient patient admissions
- Conduct or oversee psychosocial and care needs assessments for incoming patients
- Guide patients and families through the intake process, addressing barriers such as insurance, transportation, and social support
- Collaborate closely with physicians, nurses, social workers, and administrative teams to coordinate care plans
- Ensure compliance with CMS, state regulations, and organizational standards
- Supervise, coach, and develop intake team members, fostering a compassionate and accountable culture
- Track intake metrics, referral trends, and conversion rates to improve processes and patient access
- Partner with hospital discharge planners and community providers to strengthen referral relationships
What We're Looking For
- Licensed Social Worker (LCSW or LMSW preferred)
- Bachelor's degree required, Master of Social Work (MSW) strongly preferred
- 5+ years of healthcare experience, with emphasis in social work, case management, or care coordination
- Leadership or supervisory experience required
- Dialysis or chronic disease management experience highly preferred
- Strong knowledge of insurance, discharge planning, and patient resource coordination
- Excellent interpersonal skills with the ability to support patients and families
- Experience working with diverse populations and complex social needs
- Proficiency in EHR systems and healthcare operations
Why Join Us
- Mission-driven, not-for-profit organization with deep community roots
- Competitive salary and comprehensive benefits
- Opportunities for leadership growth and professional development
- A collaborative environment where social work plays a critical role in patient care
It is CFKC's policy to perform a background and drug screen once a conditional offer has been executed. The process includes employment history, reference checks, criminal and civil history information, motor vehicle records, moving violation reports, sex offender status information, credit reports, education verification, professional licensure verification, drug testing, and Social Security Number information.
C
CENTRAL FLORIDA KIDNEY CENTERS, INC.