Intake Coordinator
Location: SARASOTA, FL, United States Zip Code: 34238 Job ID: 1607 ShareApply NowSave JobSavedDescription
Intake Coordinator
Job Description
New SeasonReports to Program Director Job Code TC45 Department: Clinic FLSA: Non-Exempt Direct Reports: 0
For over 30 years, New Season Treatment Centers have been a leading national health care service provider of outpatient treatment centers that specialize in providing safe, quality, and best-in-class care for individuals living with Opioid Use Disorder (OUD). Operating in over 70 treatment centers in multiple states, our team members are engaged in medication-assisted treatment, counseling, support, and care management of individuals living with OUD. We treat the whole person and, in so doing, address the underlying causes of OUD in an effort to provide a continuum of care that not only addresses treatment needs but supports the patient on their journey to recovery.
Job Summary
This position is responsible for managing the registration process of patients as they enter the healthcare facility. The ideal candidate will appropriately receive and coordinate referrals from physicians, hospitals, facilities, and other community referral sources.
Essential Functions
Schedule evaluations, meetings, and consultations for patients. Answer all incoming calls with a strong customer service background, which may include answering questions and explaining the admissions process. Prepare and maintain patient charts. Enter admission information, including patients insurance, medical history, and demographics, into the system. Conduct pre-screen to determine the medical necessity for Intake Assessment for each potential patient. Convey the initial plan of treatment to the referral source, if applicable. Produce a timely acceptance and completion of new referrals. Effectively assist case management as needed with referrals. Maintain confidentiality and safeguard the operations of the business. Keep lines of communication open with the Clinic Operations Team to ensure individualized goals are met. Adhere to the service policy and principle of CMG New Seasons. Other duties assigned.
Supervisory Responsibilities
None.
Essential Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the competencies, minimum knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education Licensure Certification
This position requires a High School Diploma or GED. Required Knowledge: The candidate will have a strong customer service background, knowledge of electronic health records, medical insurance, and knowledge of medical and psychiatric terminology.
Experience Required This position requires a minimum of 3 years of admission/intake, MD referral scheduling, and registration experience, and a minimum of 3 years of healthcare office experience.
Skill and Ability The position will require the ability to read, write legibly, and comprehend written and spoken words. Basic computer literacy and the ability to accurately enter patient data. Use strong communication skills. Ability to read, analyze, and interpret the most complex documents. Ability to schedule and manage multiple patients at once.
Physical Demands
Work Environment
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Finger Dexterity Use primarily for writing, operating a calculator, telephone, keyboard, and other office equipment.
Talking To convey detailed or important instructions to employees, patients, and applicants.
Hearing Ability to hear normal conversations and receive ordinary information.
Vision Average ordinary visual acuity necessary to observe patients and work on computers. Clear vision at 20 inches or less and distant vision at 20 feet or more.
Physical Strength Sedentary work, sitting most of the time. Exerts up to 10 pounds of force occasionally.
Working Conditions
The working conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to operate in an open work area with moderate everyday noise.
Core Competencies
Analytical Skills Business Acumen Understanding the Organization Communication Detail Orientation Attention to Detail Ethics Values Integrity Information Gathering Problem Solving Time Management
Mental Activities
The mental activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Reasoning Ability Ability to resolve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to maintain confidentiality.
Mathematics Ability to perform basic mathematics, including statistics skills.
Language Ability Ability to read, analyze, and interpret general business, periodicals, professional journals, technical procedures, and governmental regulations.
Job or State Requirements
High School Diploma or GED Experience handling health records, medical insurance, admissions, and other related tasks.