Located in the heart of Washington, we enjoy open skies, snow-capped mountains, and the lakes and rivers of the high desert. We are the proud home of orchards, farms, and small communities. Confluence Health actively supports the communities we serve and their quality of life through our community support program and through our individual efforts as involved community members.
Full Time Employees of Confluence Health receive a wide range of benefits in addition to compensation.
For more information on our Benefits & Perks, click here!
Summary:Responsible for coordinating timely and accurate intake, triage support, and scheduling of oncology and hematology referrals. Serves as a central point of contact for referring providers, patients, nurse navigation, and clinical teams to ensure rapid access to care for patients with suspected or confirmed hematologic or oncologic diagnosis. Supports continuity of care through effective referral management, communication, scheduling coordination and documentation workflow.
Position Reports To: Practice Manager
Essential Functions:Receives and processes incoming referrals from both internal and external sources. Internal referrals are managed through designated electronic work queues. External referrals are received via fax and appropriately uploaded and documented in the electronic medical record.
Creates and completes referral records in the system, ensuring completeness and accuracy of patient demograhics, diagnosis, referring provider information, and supporting documentation.
Routes referrals to the appropriate nurse navigator or on-call provider for clinical triage, ensuring timely review and prioritization of patient needs.
Obtains, coordinates, and tracks the retrieval of required medical records, diagnostic results, and supporting documentation needed for scheduling and clinical review at the direction of the nurse navigator.
Schedules new patient appointments in alignment with clinical urgency, provider availability, and departmental guidelines.
Monitors referral work queues to ensure referrals are addressed within established turnaround time standards and departmental access goals.
Manages incoming department phone lines, including the MUST ANSWER line, addressing patient, provider and referral source inquiries or redirecting as appropriate.
Maintains clear and consistent communication with patients, families, providers and internal team members to ensure smooth and supportive intake experience.
Maintains closed-loop communication with referring providers regarding referral status, scheduling updates, and outstanding documentation needs.
Indentifies opportunities for workflow improvements and contributes to process enhancements related to intake, referral management, and scheduling.
Organizes and maintains the departments digital fax folder and referral documentation systems to support efficient workflow and accessibility.
Assists with maintaining provider scheduling templates and offers input based on referral trends, access needs and operational needs.
Demonstrate Standards of Behavior and adhere to the Code of Conduct in all aspects of job performance at all times.
Qualifications:Required:
High School or equivalent.
Desired: