Administrative Skills, Case Management, Communication Skills, Community Health, Customer Support/Service, Detail Oriented, Documentation, Follow Through, Health Insurance, Healthcare, Healthcare Administration, Healthcare Providers, High School Diploma, Home Care, Hospital, Medical Office, Medical Office Administration, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Word, Multitasking, Onboarding, Organizational Skills, Patient Administration, Patient Admissions, Pediatrics, Telephone Skills, Time Management
Description
Full-time | On-site | Monday-Friday, daytime business hours
As an Intake Coordinator, you will help manage new patient referrals, gather required information, verify insurance benefits, coordinate intake scheduling, and support a smooth start of care for new clients. This position serves as a key point of contact for families, referral sources, healthcare providers, insurance companies, and internal care teams throughout the patient intake and onboarding process.
This role is a ideal for someone with experience in healthcare administration, patient access, referral coordination, insurance verification, scheduling, medical office support, or care coordination who enjoys helping families, staying organized, and keeping important processes moving.
In this role, you will:
- Handle new patient referrals from hospitals, doctor's offices, case managers, and other referral sources.
- Collect and verify information for new pediatric home health patients.
- Screen inquiry calls and follow up with families or referral sources to schedule intakes.
- Verify insurance benefits, including Medicaid and private insurance.
- Coordinate with case managers, clinical teams, and internal departments to assign and complete intakes.
- Maintain accurate documentation and follow established intake protocols.
- Support new client onboarding by ensuring all required paperwork and information are completed.
- Communicate with families, internal staff, and community healthcare partners to help coordinate a timely start of care.
Qualifications
- High school diploma or equivalent required
- Prior experience in an administrative, healthcare, medical office, patient access, referral coordination, scheduling, or insurance verification role preferred
- Excellent communication, follow-up, and organizational skills
- Strong attention to detail and ability to manage multiple priorities
- Proficiency with Microsoft Office, including Excel, Word, and Outlook
- Bilingual in Spanish preferred (not required)
Why Angels of Care
In addition to our great benefits, we offer a fun and supportive culture rooted in our values of Heart, Advocacy, Love, Outreach, and Speed (HALOS). At Angels of Care, you'll have the unique opportunity to make an impact while working with dedicated, talented colleagues. We believe in fostering career advancement and providing opportunities for you to expand your skill set, take on new responsibilities, and grow alongside the company.
- Competitive Pay
- Paid Time Off
- Medical, Dental, & Vision Plans with a generous contribution from AOC
- HSA/FSA
- Mental Wellness Benefits
- 401K
- Discounts on Pet, Home, and Auto Insurance
- And more!
U.S. Equal Employment Opportunity/Affirmative Action Information
Individuals seeking employment at Angels of Care Pediatric Home Health are considered without regards to race, color, religion, sex, sexual orientation, gender identification, national origin, age, marital status, ancestry, physical or mental disability, or veteran status.
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