Background Investigation, Case Management, Contact Management, Customer/Client Research, Healthcare Administration, Homeless Services, Management of Information Systems/Technology (MIS), Organizational Skills, Physical Demands, Program Evaluation, Property Management, Regulations, Retirement Plan, Social Work, Substance Abuse, Vehicle Driving
Schedule/Hours: Monday - Friday 8 hours per day 40 hours per week possible weekend duty
This position is responsible for:
- Identifies, screens, background checks, tests, and conducts intake for clients seeking transitional housing. Goes through the intake process explaining the program, resources, rules, and policy and procedures. Enters all intake information in the HMIS system. Assigns participants to case managers. Assists case managers with participants in finding permanent housing. Answers e-mail, telephone, and in-person questions concerning intake and program details.
Key Responsibilities:
- Initiates and updates client data through the Homeless Management Information System (HMIS) for clients entering the Transitional Housing program by completing assessment tools to begin measuring clients' progress through program.
- Serves as liaison to outside agencies in order to refer clients to and from Salvation Army programs; maintains regular contact with referral sources to/from other agencies and resources.
- Works with outside agencies, landlords, and property managers to help establish housing.
- Processes admitted applicants by orienting them to the program services, explaining program attendance requirements, rules and regulations, obtaining necessary signatures on formal agreements, initiating case records, and arranging for dormitory assignments
Physical Requirements and Working Conditions:
- Works is performed in a normal office environment where there are little or no physical discomforts associated with changes in weather or discomforts associated with noise, dust, dirt, and the like.
- Work may require driving a vehicle where there may be discomforts associated with heavy traffic or changes in weather.
Employee Benefits:
- Paid Time Off
- Retirement Plan
- Two year college or technical school degree in social work or a related field, and
- Two years progressively responsible experience performing clerical work in a substance abuse environment or
- Any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.
Licenses and Certifications:
- NONE
- This position requires a level 2 background screening. For general information about the Florida Clearinghouse screening process, please visit: B531 | Florida Agency for Health Care Administration
Equal Opportunity Employer: Veterans | Disabled