Intake and Admissions Coordinator

Vail Health has become the world's most advanced mountain healthcare system. Vail Health consists of an updated 520,000-square-foot, 56-bed hospital. This state-of-the-art facility provides exceptional care to all of our patients, with the most beautiful views in the area, located centrally in Vail. Learn more about Vail Health here.

About the opportunity:

The Intake & Admissions Coordinator facilitates the admission process for the Vail Health Emergency Department and other healthcare facilities who are seeking inpatient placement for psychiatric patients at the Precourt Healing Center (PHC). This role involves assessing patient needs, hospital capacity and capability, coordinating with healthcare providers and insurance companies, and ensuring an appropriate placement into care.

What you will do:

• Promptly responds to referring healthcare facilities seeking to admit psychiatric patients to the Precourt Healing Center to ensure requests and referrals are being reviewed and assessed in a timely manner.
• Conducts initial screenings for all admission requests using approved protocols to evaluate the appropriateness of inpatient placement at PHC. This includes collecting comprehensive patient histories, including medical and psychiatric information, coordination with clinical staff to evaluate capability and availability of hospital for admissions, and communication of admissions decisions to the referring facility. Maintains a daily log of incoming and pending admissions requests maintaining patient confidentiality.
• Communicates effectively with the PHC team throughout the admission process. Communicates effectively with patients, providers, and colleagues via multiple modes of communication in a clear, timely and customer-service oriented manner. Resolves all non-clinical questions within scope of knowledge while providing excellent customer service on the phone and/or in person. This includes setting expectations for referring facilities, patients and/or family members regarding PHC services.
• Verifies insurance benefits and obtains pre-authorizations for inpatient services when appropriate per the defined workflow.
• Works closely with the hospital's Utilization Review/Utilization Management, admissions, insurance verification, and financial advisor teams to maintain positive relationships and an efficient process to maximize patient care and business operations.
• Ensures all admissions paperwork is completed, signed, and electronically documented and that paperwork is accurate and finalized in a timely manner. Establishes files, maintains information, and scans medical records in a timely and organized manner.
• Performs de-escalation techniques with patients, family members and others per the provided training and ensures training remains up to date. Attends and provides feedback for departmental staff meetings. Helps to train and educate new staff.
• Supports and participates in all departmental data collection, analysis, and reporting efforts as required by internal and external compliance regulations. Performs on-going documentation audits for medical necessity, plan of care, and other related tasks or requirements by payors, including Medicare, using a variety of computer-based systems.
• Provides support to all onsite departments as needed. Works in various patient settings and locations in and around the Edwards Community Health Campus including supporting outpatient behavioral health services as needed, and at times from a remote location.
• Models the principles of a Just Culture and Organizational Values.
• Performs other duties as assigned.
• Must be HIPAA compliant at all times and demonstrate a proficient understanding of the sensitivity of our patient's experience. Must adhere to hospital policies, regulations, and legal requirements.

This description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills and efforts or work conditions associated with the job. It is intended to be an accurate reflection of the general nature and level of the job.

What you will need:

Experience:

• 3-5 years of experience in behavioral health, clinical healthcare, hospital, or similar, required.
• 2+ years of supervisory experience, preferred.
• Knowledge of community resources, preferred.
• Bilingual Spanish, preferred.

License(s):

• N/A

Certification(s):

• N/A

Computer / Typing:

• Must possess, or be able to obtain within 90 days, the computer skills necessary to complete online learning requirements for job-specific competencies, access online forms and policies, complete online benefits enrollment, etc. Must have typing and computer skills for this position.

Must have working knowledge of the English language, including reading, writing, and speaking English.

Education:

• Course work or experience with Medical Terminology, preferred.

Benefits at Vail Health (Full Time) Include:

• Competitive Wages & Family Benefits:

• Competitive wages

• Parental leave (4 weeks paid)

• Housing programs

• Childcare reimbursement

• Comprehensive Health Benefits:

• Medical

• Dental

• Vision

• Educational Programs:

• Tuition Assistance

• Existing Student Loan Repayment

• Specialty Certification Reimbursement

• Annual Supplemental Educational Funds

• Paid Time Off:

• Up to five weeks in your first year of employment and continues to grow each year.

• Retirement & Supplemental Insurance:

• 403(b) Retirement plan with immediate matching

• Life insurance

• Short and long-term disability

• Recreation Benefits, Wellness & More:

• Up to $1,000 annual wellbeing reimbursement

• Recreation discounts

• Pet insurance

Pay is based upon relevant education and experience per hour.

Hourly Pay:

$27.80-$38.36 USD