Insurance Specialist

Insurance Specialist

Salary

$37,440.00 - $47,237.00 Annually

Location

Kanawha County, WV

Job Type

Full-Time Permanent

Job Number

PEIA2604 PSA

Department

Administration - PEIA

Opening Date

05/27/2026

Closing Date

6/10/2026 11:59 PM Eastern

LOCATION OF VACANCY

KANAWHA

• Description
• Benefits
• Questions

Nature of Work

• This job opportunity is not in the classified service and is not covered by the West Virginia Division of Personnel merit system. *

Join our team at PEIA! This position will assist members, providers and the general public via telephone, walk-in or correspondence concerning benefits and claims in the administration of the Public Employees Insurance Agency Benefits Program. This position will perform a variety of basic customer service work by answering inquiries, resolving complaints and explaining benefits, rules, regulations and agency policies. Must be knowledgeable about all benefits administered by the agency. May travel throughout the state. This position will perform work as required.

Click The APPLY Link To Apply Online.

Examples of Work

• Answers less complex written and verbal inquiries from members, retirees, providers, attorneys, Third Party Administrators, state and local government agencies, and the general public by explaining rules, regulations and agency policies.
• Composes and types correspondence.
• Enters data into computer system.
• Resolves problem claims by interacting with claimants, payroll clerks, providers and insurance companies.
• Assists in researching appeals.
• Documents telephone calls.
• May travel throughout the state explaining benefit programs.
• May prepare monthly billings and update premiums for agencies.

Knowledge, Skills and Abilities

• Knowledge of the Public Employees Insurance Agency Benefit Program and the West Virginia Children Health Insurance Program rules, regulations and policies.
• Knowledge of Third Party Administrators policies, systems and operations.
• Knowledge of English grammar use and composition.
• Ability to explain benefit programs to members, providers and the general public.
• Ability to interpret rules, regulations and policies.
• Ability to type accurately.
• Ability to deal with sensitive issues in an orderly and controlled manner.
• Ability to establish and maintain good working relationships with members, providers, attorneys and the general public.
• Ability to communicate effectively, both orally and in writing.

Minimum Qualifications

Training:

Graduation from a standard high school or the equivalent.

Experience:

Two years of full-time or equivalent part-time paid experience in a clerical capacity.

State employment offers a variety of benefits. Click HERE to visit the Division of Personnels Benefits Page.

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AFFIRMATION: I certify under penalty of law and disqualification that all statements are true and complete. I authorize the State of West Virginia and any agent acting on its behalf to conduct an inquiry into any job-related information contained in this application. I release the State of West Virginia and any agent acting on its behalf from any and all liability by reason of the request for such information. I further authorize and request each former employer, educational institution, or organization (including law enforcement agencies) to provide all information that may be sought in connection with this application. WE DO NOT ACCEPT THE FOLLOWING DOCUMENTATION: Unofficial transcripts High school diplomas or transcripts Birth certificates Social Security Cards Driver's Licenses Passports These documents will be removed from your profile if submitted.

• I consent to the above statement.

Required Question

Employer West Virginia

Address 1900 Kanawha Blvd. East

Building 3 Suite 500

Charleston, West Virginia, 25305

Phone (304) 558-3950

Website http://personnel.wv.gov