Insurance Specialist 1/2

Insurance Specialist 1/2

Salary

$2,922.00 - $5,734.00 Monthly

Location

Baton Rouge, LA

Job Type

Classified

Job Number

LDI-2026-27

Department

Insurance-Commissioner of Insurance

Opening Date

06/10/2026

Closing Date

6/17/2026 11:59 PM Central

• Description
• Benefits
• Questions

About this Job

The mission of the Department of Insurance is to enforce the insurance laws and regulations of the state impartially, honestly and expeditiously.

The Louisiana Department of Insurance is seeking an Insurance Specialist 1/2 to join the Office of Consumer Advocacy & Diversity/SHIP Division. This division administers the Senior Health Insurance Information Program (SHIP) and plays an important role in assisting Medicare beneficiaries, caregivers, and the public by providing unbiased information, counseling, and outreach related to Medicare coverage and benefits. In this position, you'll research Medicare policies and federal regulations, provide counseling and outreach, and assist individuals with Medicare-related programs. If you enjoy helping others, interpreting regulations, and contributing to services that support Louisiana's senior population, we encourage you to apply.

The ideal candidate possesses the following competencies:

Core Competencies:

• Communicating Effectively: The ability to convey information, ideas, and emotions using structured communication methods that promote understanding and engagement.
• Demonstrating Accountability: The ability to take ownership of actions, behaviors, performance, decisions, and outcomes.
• Thinking Critically: The ability to analyze information objectively, identify connections across sources, and form logical, well-supported conclusions.

Preferred Competencies:

• Accepting Direction: The ability to be open and willing to follow guidance or instructions.
• Acting with Ethics and Integrity: The ability to make choices that reflect ethical standards, integrity and honesty, regardless of circumstances or personal benefit.
• Championing Continuous Improvement: The ability to promote and implement ongoing enhancements in processes, products, services, or organizational culture.
• Displaying Expertise: The ability to demonstrate specialized knowledge, skills, and experience to apply subject-matter expertise in diverse and evolving contexts.
• Making Accurate Judgments: The ability to assess options, weigh risks, and make sound decisions using available information and logical reasoning.
• Managing Risks: The ability to identify risks and take action to reduce their likelihood or impact in order to protect people, resources, and long-term goals.
• Using Data: The ability to collect, analyze, and use data to generate insights and inform decisions.

Minimum Qualifications

Three years of experience in insurance, administrative services, investigations, or law enforcement; OR

Six years of full-time work experience in any field; OR

A bachelors degree.

EXPERIENCE SUBSTITUTION:

Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

Job Specification

The official job specifications for this role, as defined by the State Civil Service, can be found here.

Job Duties and Other Information

Job Duties:

As an Insurance Specialist 1/2 in the Office of Consumer Advocacy & Diversity/SHIP Division you will/may:

• Provide counseling and education to Medicare beneficiaries regarding Medicare coverage options, including Parts A, B, C, and D, as well as supplemental coverage.
• Assist individuals with enrollment in Medicare, prescription drug plans, and Medicare assistance programs.
• Research Medicare policies, federal regulations, and related programs such as Medicaid and Social Security to provide accurate guidance.
• Communicate with beneficiaries through one-on-one counseling, telephone, written correspondence, and group presentations.
• Conduct outreach presentations, participate in health fairs, and support community education efforts throughout the state.
• Collaborate with nonprofit organizations, community partners, and government agencies to expand program outreach and services.
• Maintain up-to-date knowledge of Medicare, Medicaid, and Social Security programs and policy changes.
• Document client interactions and services provided in required reporting systems and maintain accurate records.
• Prepare travel authorizations, expense reports, and required documentation for outreach activities.
• Participate in training initiatives, including "train-the-trainer" efforts for SHIP counselors.

Position-Specific Details:

Appointment Type: Position will be filled as a 4 year Job Appointment or Probational Appointment

Career Progression: This position may be filled as an Insurance Specialist 1 or 2, depending on the qualifications of the selected candidate.

Location: Office of Consumer Advocacy & Diversity/SHIP Division

Compensation: The salary will be determined based on qualifications and experience within the established pay range.

How To Apply:

NO CIVIL SERVICE exam is required to be considered for this vacancy.

To apply for this vacancy, click on the "Apply" link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.

• Information to support your eligibility for the position must be included in the application (i.e., relevant, detailed experience/education). Resumes will not be accepted in lieu of completed education and experience sections. Applications may be rejected if incomplete.

Contact Information:

For further information about this vacancy, contact:

Dr. Phillip Donagriche

Human Resources Division

Louisiana Department of Insurance

P.O. Box 94214

Baton Rouge, LA 70804

Phillip.Donagriche@ldi.la.gov

Louisiana is a State As a Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities.

Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity to make a difference through public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career.

As a state employee, you will earn competitive pay, choose from a variety of benefits, and have access to a great professional development program:

Insurance Coverage More information can be found at https://info.groupbenefits.org/

Parental Leave - Up to six weeks paid parental leave

More information can be found at https://www.civilservice.louisiana.gov/Parental-Leave/Default.aspx

Holidays and Leave - State employees receive the following paid holidays each year:

• New Years Day
• Martin Luther King, Jr. Day,
• Mardi Gras,
• Good Friday,
• Memorial Day,
• Independence Day,
• Labor Day,
• Veterans Day,
• Thanksgiving Day and Christmas Day.
• Additional holidays may be proclaimed by the Governor

State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase.

Retirement - State of Louisiana employees are eligible to participate in various retirement systems (based on the type of appointment and agency for which an employee works). These retirement systems provide retirement allowances and other benefits for state officers and employees and their beneficiaries. State retirement systems may include (but are not limited to):

• Louisiana State Employees Retirement System (www.lasersonline.org). LASERS has provided this video to give you more detailed information about their system
• Teachers Retirement System of Louisiana (www.trsl.org),
• Louisiana School Employees Retirement System (www.lsers.net), among others

01

CE: Communicating Effectively - How well do you share information and ideas in ways that others can understand, relate to, and act on?

• I communicate unclearly, use poor tone, and ignore the audience.
• I share main ideas clearly and adapt to the audience when reminded.
• I communicate clearly, listen actively, and explain complex ideas well.
• I craft messages that connect, inspire, and drive action across audiences.

02

CE: Communicating Effectively - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.

03

DA: Demonstrating Accountability - How well do you take responsibility for your actions, results, and performance?

• I avoid responsibility, deliver poor work, and resist feedback.
• I take ownership when prompted and meet basic expectations.
• I own results, meet standards, and respond to feedback professionally.
• I drive high performance, prevent issues, and model accountability.

04

DA: Demonstrating Accountability - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.

05

DE: Displaying Expertise - How well do you apply subject-matter expertise to solve problems, share insights, and communicate effectively with others?

• I struggle to explain basic concepts, apply subject-matter knowledge, or share accurate information.
• I apply subject-matter knowledge in typical situations and communicate clearly with some guidance or support.
• I use my subject-matter expertise to solve problems, explain concepts clearly, and tailor communication to different audiences.
• I demonstrate deep subject-matter expertise, explain complex topics with clarity, and provide strategic insights that support broader goals.

06

DE: Displaying Expertise - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.

07

TCr: Thinking Critically - How do you analyze information and draw meaningful conclusions from it?

• I miss key details or oversimplify information, and my conclusions may not be based on evidence.
• I try to analyze information, but I may overlook the relevance or credibility of my sources.
• I analyze key information, consider the evidence, and form logical conclusions based on credible sources.
• I uncover deeper insights by connecting different sources, questioning assumptions, and identifying patterns.

08

TCr: Thinking Critically - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.

Required Question

Employer State of Louisiana

Address 1201 N 3rd St

Baton Rouge, Louisiana, 70802

Phone (866) 783-5462

Website http://agency.governmentjobs.com/louisiana/default.cfm