Insurance Representative

Scherz Insurance Group - Farm Bureau

Northville, MI

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JOB DETAILS

SKILLS

Auto Insurance, Billing, Business Growth, Claims Processing, Communication Skills, Cross-Selling, Customer Support/Service, Detail Oriented, Guidewire, Insurance, Operational Support, Organizational Skills, People Management, Reimbursement, Sales, Sales Support, Salesforce.com, Team Player, Training/Teaching, Work From Home

LOCATION

Northville, MI

POSTED

30+ days ago

Benefits:

WFH options
License reimbursement
Bonus based on performance
Competitive salary
Flexible schedule
Opportunity for advancement
Paid time off
Training & development

Position Summary:
We’re looking for a Personal Lines Insurance Representative who can balance both sales and service in a fast-paced, small agency environment. This role is ideal for someone who enjoys building relationships, helping clients protect what matters most, and identifying opportunities to grow accounts through thoughtful recommendations.

You’ll work closely with clients on their home, auto, and personal insurance needs - providing a high level of service while also driving new business and account growth.

Key Responsibilities:

Serve as a primary point of contact for personal lines clients, handling policy changes, billing questions, and coverage inquiries
Quote, sell, and bind new personal lines policies (home, auto, renters, umbrella, etc.)
Conduct coverage reviews and identify opportunities to round out accounts
Process endorsements, renewals, cancellations, and reinstatements
Follow up on leads, cross-sell to existing clients, and support overall agency sales goals
Build strong relationships through proactive communication and personalized service
Assist clients through the claims process, providing guidance and support
Support general agency operations and collaborate with team members as needed

Qualifications:

Active Property & Casualty license required
1-3+ years of insurance experience preferred
Sales experience and comfort having coverage conversations with clients
Strong understanding of personal lines products (home, auto, renters, umbrella)
Experience with agency management systems (Guidewire, Salesforce, or similar) is a plus

Required Skills:

Strong communication and relationship-building skills
Ability to balance sales and service responsibilities effectively
Detail-oriented with strong organizational skills
Proactive, self-motivated, and comfortable working independently
Team-oriented with a willingness to jump in where needed

We take pride in how we show up for our clients and for each other. Our team is guided by the following values:

Integrity: Always do the right thing, even when no one is looking
Never Stop Learning: Continuously grow your knowledge to better serve clients
Strive to Be the Best: We’re competitive and driven—because winning matters
Understand First, Then Advise: We listen first so we can provide the right solutions
Respect Each Other: A strong team starts with how we treat one another
Exhibit Professionalism: We lead with professionalism to build trust and reduce friction

Insurance Representative

Scherz Insurance Group - Farm Bureau

Northville, MI

About the Company

Scherz Insurance Group - Farm Bureau

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