Insurance Office Manager

Robyn Arneson Agency is a high-performing insurance office built on teamwork and exceptional customer service. Our agency operates to protect more people and grow profitably while delivering a customer experience that stands out in the community. From claims support to renewal reviews and cross-selling opportunities, we pride ourselves on responsiveness and doing the right thing for every customer. Our culture is competitive in a healthy way. We celebrate wins together, learn quickly from challenges, and create an environment where employees feel supported, appreciated, and empowered to grow. As we continue pursuing top-level industry recognition, we are looking for driven professionals who want to build a long-term career.

We are seeking an experienced Insurance Office Manager to help lead daily agency operations, support client relationships, and drive service excellence across the office. This role is ideal for someone who enjoys improving processes and takes pride in delivering an outstanding customer experience. Youll play a key role in agency growth by managing service workflows, supporting cross-selling initiatives, handling policy servicing, and helping maintain the operational structure that keeps the agency running efficiently. This is an opportunity to join a collaborative, growth-oriented team where your leadership and problem-solving abilities will directly impact the agencys success.

• Base hourly pay of $27-$31 per hour
• Bonus opportunities
• Mon-Fri schedule with evenings and weekends off
• Flexible scheduling and work-life balance
• Paid time off, paid holidays, paid sick leave, and family leave

If youre an organized, customer-focused insurance professional looking for a long-term opportunity with a supportive and high-performing agency, apply today!

Salary Range: $27 - $31 per year

Annual Base Salary + Commission

Paid Time Off (PTO)

Flexible Schedule

Mon-Fri Schedule

Career Growth Opportunities

Bonus Opportunities

Warm Leads Provided

Holidays Off

Paid Holidays

Mentorship

Paid Sick Leave

Family Leave

• Manage inbound and outbound communications with clients
• Conduct outbound calls to schedule personal insurance reviews
• Implement processes to support outbound cross-selling initiatives
• Process claims and follow up with clients throughout the resolution process
• Create and improve processes to increase online presence and Google reviews
• Coordinate overall administrative and operational activities within the agency
• Support retention efforts through proactive customer communication and service

• Active insurance license required
• Prior insurance industry experience preferred
• Strong consultative selling and customer relationship skills
• Excellent attention to detail and documentation accuracy
• Strong organizational and operational management abilities
• Professional communication skills across phone, email, and client interactions
• Comfortable tracking KPIs and using performance metrics to improve results