Day (United States of America)
Department:
100 - 822000 TG - Patient Accounting
Position Description:
The Insurance Follow-Up Specialist is responsible for collection activities from all third party, insurance payers and self-pay patients.
Key Responsibilities:
• Maintain and update patient records and billing information.
• Review and resolve denied or unpaid accounts.
• Process adjustments, refunds, and insurance claim refiles.
• Communicate with patients, payors, and physician offices regarding account issues.
• Set up payment arrangements and coordinate with collection agencies.
• Prioritize workload, support team members, and complete tasks accurately and on time.
• Protect confidentiality of patient and account information.
Qualifications:
1. High School diploma preferred.
2. 3-5 years office experience, preferably in a healthcare environment.
3. Familiarity with office automation products and healthcare patient accounting systems preferred.
4. Well versed in healthcare collection practices preferred.
5. Familiarity with third-party agency regulations.
6. Good communication and customer service skills.