Insurance Customer Service - Worksite Policy Specialist

Customer Service - Worksite RepresentativeEducation Requirements:- High School diploma or equivalentRequired Skills:3-5 years of customer service experience in a call centerPrevious experience as a customer service representative and prior contact center experienceBasic familiarity with insurance products and policy schedulesFriendly and professional demeanorExcellent communication and interpersonal skillsBasic computer skills and knowledge of database softwareDemonstrated attention to detail, organizational skills, and time management skillsAbility to work a flexible schedule to meet the needs of the business and performance requirementsAbility to remain calm in stressful situationsAbility to explain detailed policy concepts in a simple wayOverview:Often the first point of contact for customers, the Worksite Representative is responsible for addressing customer service concerns, inquiries, and activities. Represents the Combined tenants: Personal Connection, Empathy, Problem-Solving, and Ownership**Only those lawfully authorized to work in the designated country associated with the position will be considered.****Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**

Customer Service - Worksite RepresentativeEducation Requirements:- High School diploma or equivalentRequired Skills:3-5 years of customer service experience in a call centerPrevious experience as a customer service representative and prior contact center experienceBasic familiarity with insurance products and policy schedulesFriendly and professional demeanorExcellent communication and interpersonal skillsBasic computer skills and knowledge of database softwareDemonstrated attention to detail, organizational skills, and time management skillsAbility to work a flexible schedule to meet the needs of the business and performance requirementsAbility to remain calm in stressful situationsAbility to explain detailed policy concepts in a simple wayOverview:Often the first point of contact for customers, the Worksite Representative is responsible for addressing customer service concerns, inquiries, and activities. The Worksite Representative is responsible for handling specific call types and completing the requests in accordance with departmental guidelines and procedures. As a Worksite Representative, he/she is responsible for creating positive customer experience through professionalism, amicability, and knowledge of the Company's products and systems.Responsibilities:Supporting policyholders with insurance product informationAnswering client calls and responding to policyholder inquires with claims, service, and intake related issuesProvide detailed information about policies statusesAssist with basic technical troubleshooting for self-service related issuesAbility to send transfers to the client sales team to increase APV revenueAbility to handle claim intake for client callsConsistently meets or exceeds expectations for departmental standards related to quality, average handle time, auxiliary time, after call work and other KPI'sExhibits and practices the Organization's Common Purposes and Shared Traits. Understands organizational objectives, supports process improvements, and provides feedback to leadershipWillingness to perform other duties as assignedExpected to be able work various shifts within 7:30 a.m. – 6:00 p.m. CDT timeframe.Represents the Combined tenants: Personal Connection, Empathy, Problem-Solving, and Ownership**Only those lawfully authorized to work in the designated country associated with the position will be considered.****Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**