Insurance Customer Service Representative

At our agency, we prioritize building lasting relationships with our clients and ensuring their peace of mind through personalized service. We are currently seeking a Licensed Agency Consultant to join our team and contribute to our mission of delivering top-tier insurance products and services. This is an inside-sales office position with a strong focus on customer retention and service.

Applicants with an active property and casualty insurance license start with a $22 base hourly rate plus 3-10% commission on written premiums per the pay plan terms. Average annual total compensation is $55,000 with increased potential based on productivity/number of sold products. Candidates without a P&C license will start at a $18.00 hourly rate until licensed.

Salary Range: $50000.00 - $60000.00 per year

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Parental Leave

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Responsibilities

• Treat each customer contact as a cross and up-sell opportunity including financial products.
• Thoroughly understand and follow all underwriting, rating and compliance requirements.
• Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems.
• Foster strong relationships with our customers to maintain a high level of client retention and product loyalty.
• Presents and explains insurance policy options based upon prospective client needs and their personal goals.
• Handle customer renewals.

• Proficiency to multi-task, follow-thru and follow-up.
• Professional phone etiquette.
• Follow through and exceed current and prospective client expectations.
• A Property & Casualty insurance license is preferred
• Strong communication and negotiation skills.
• Prior sales experience preferred.
• Bilingual candidates encouraged to apply