Billing, Communication Skills, Cross-Selling, Customer Experience, Customer Relations, Customer Support/Service, Detail Oriented, Establish Priorities, Health Insurance, Insurance, Insurance Sales, Microsoft Office, Multitasking, Presentation/Verbal Skills, Problem Solving Skills, Property and Casualty Insurance, Retirement Plan, Team Building, Tuition Reimbursement, Up-Selling, Writing Skills
Are you passionate about helping others and looking for a rewarding career in the insurance industry? Bridget Evans Insurance Agency in Reno, Nevada, is seeking a dedicated and friendly Customer Service Representative to join our vibrant team. We're more than just an insurance agency; we're a community-focused business committed to providing exceptional service and building lasting relationships with our clients. As a key member of our agency, you'll be the go-to person for our valued policyholders, offering support, answering questions, and ensuring they feel secure and well-cared for. You'll have the opportunity to grow your skills, expand your insurance knowledge, and make a real difference in people's lives every day. If you're a motivated individual with a knack for communication and a desire to provide top-notch service, we invite you to become a vital part of our Reno family and help us continue to protect what matters most to our community.
Salary Range: $18.00 - $25.00 per hour
BenefitsHourly Base Salary + Bonus Opportunities
Paid Time Off (PTO)
Flexible Schedule
Health Insurance
Hands on Training
Tuition Reimbursement
Career Growth Opportunities
Retirement Plan
Evenings Off
Weekends Off
Bonus Opportunities
Warm Leads Provided
Paid Holidays
Team Building Activities
Equipment Provided
Office Snacks and Coffee
Personal Workspace
Responsibilities
- Serve as the primary point of contact for policyholder inquiries, providing clear and accurate information regarding coverage, billing, and policy changes.
- Assist clients with filing claims, guiding them through the process and liaising with adjusters as needed.
- Process policy endorsements, renewals, and cancellations efficiently and accurately.
- Maintain up-to-date client records in the agency management system, ensuring all interactions are documented.
- Identify opportunities to cross-sell or up-sell additional insurance products that meet client needs.
- Build and maintain strong, positive relationships with clients, fostering loyalty and satisfaction.
- Collaborate with agents to ensure seamless client service and support.
Requirements
- Nevada State Insurance License (Property & Casualty) - Is a plus.
- Minimum of 2 years of experience in an insurance customer service role.
- Excellent communication skills, both written and verbal, with a friendly and professional demeanor.
- Proficiency in using agency management systems (AMS) and Microsoft Office Suite.
- Strong problem-solving abilities and attention to detail.
- Ability to manage multiple tasks and prioritize effectively in a busy office environment.
- A genuine desire to help people and provide outstanding customer experiences.
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Bridget Evans Insurance Agency