NOTE: An Assessment is required to be considered for position. The Assessment invite will be sent after application, and is required for consideration. Thank you in advance.
This position is an in-office position located in Pinellas County.
Join our Local Allstate Agency - a reputable and well-established name in the insurance industry, as an Insurance Customer Service Representative based in St Petersburg, servicing the state of Florida. A place where you are APPRECIATED.. New to Insurance? That is OK. Learn on the job! A quick license is required but easy to obtain.
We're looking for a proactive individual who thrives in a positive, inviting environment and is committed to delivering outstanding service to our current valued clients. In this role, you will serve as a critical point of contact for our customers, ensuring their inquiries are addressed promptly and effectively. Our team prides itself on maintaining strong relationships with clients, offering personalized assistance and cultivating trust.
Pay based on:
Skill and Experience level - particularly phone customer service and insurance skills
Insurance Licenses held
Education and speed with multiple computer applications.
Always room for advancement for the qualified individual!
Salary Range: $20.00 per hour
Hourly Base Salary Based on Experience
Paid Time Off (PTO)
Life Insurance
Dental Insurance
Flexible Schedule
Mon-Fri Schedule
Disability Insurance
Bonus Opportunities
Work/Life Balance
Career Growth Opportunities
Health Insurance
Responsibilities
Strong knowledge of the Florida Insurance Industry is a plus.
Prioritization skills - understanding the needs and requirements of Allstate and the agency force.
Customer Interaction: Provide exceptional service by addressing and resolving customer queries and concerns.
Policy Maintenance: Assist clients in understanding their policy coverage, modifications, and updates.
Documentation: Maintain accurate records of customer interactions, decisions, and account changes.
Support Sales: Collaborate with the sales to facilitate policy renewals and cross-selling opportunities.
Conflict Resolution: Handle complaints and complex questions with patience and professionalism to ensure customer satisfaction.
Product Knowledge: Stay informed about the insurance products and services offered to provide reliable information to clients.
Knowledge of Florida Home Insurance Market Highly preferred,
Teamwork is #1 in our business. Feedback is welcomed and highly encouraged. We are better together!
This is an IN-OFFICE position. Most of our business is done by phone, but some customers do want to meet face to face.
NOTE: An Assessment is required to be considered for position. The Assessment invite will be sent after application, and is required for consideration. Thank you in advance.
*Minimum 4-40 Insurance license is a requirement. Knowledge of P&C insurance. 2-20 License Preferred.
Communication Skills: Excellent verbal and written communication abilities to effectively interact with clients.
Customer Focus: A passion for providing outstanding customer service and resolving client issues efficiently.
Problem-Solving: Strong analytical skills to address customer inquiries and issues accurately.
Experience: Previous experience in customer service and/or the insurance industry is preferred.
Detail-Oriented: A keen eye for detail to ensure accuracy in all customer interactions.
Strong computer skills using standard every-day Microsoft Office products is a must.
Organizational Skills: Ability to manage time and prioritize tasks in a busy office environment.
Adaptability: Willingness to learn and adapt to new technologies and systems as needed.
Education: High school diploma or equivalent is required, additional qualifications in insurance (minimum of a 4-40 license).
License details: Insurance License of a Florida 4-40, 20-44 or 2-20 is required to perform job function as a legal part of working in the industry. (440, 2044, 220). A 4-40 license can easily be completed online with no state exam.
Insurance experience is preferred.