Insurance Customer Service Representative-- Personal Lines

Vault Insurance & Risk Management is seeking a dedicated and passionate Insurance Customer Service Representative to join our team in Lincoln, Nebraska.

As a Personal Lines Account Manager, you will play a crucial role in delivering exceptional customer service and ensuring client satisfaction. This position is in-office and offers a full-time schedule, emphasizing a collaborative and supportive work environment. Our employees appreciate the flexible schedule, the opportunity for career growth, and the comprehensive retirement plan. We pride ourselves on fostering a culture of teamwork and excellence.

In this role, you will be responsible for managing renewals, servicing policies, and providing superior customer service while quoting and issuing policies. Additionally, you will have the opportunity to cross-sell our products, contributing to your personal and professional development within the company. If you are organized, possess excellent time management skills, and have a solid understanding of P&C insurance, we invite you to apply today and become part of our dynamic team.

Salary Range: $50000.00 per year

Annual Base Salary + Bonus Opportunities

Flexible Schedule

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Evenings Off

Weekends OffPaid Time Off (PTO)

Work from Home

Responsibilities

• Managing renewals of insurance policies to ensure client retention and satisfaction.
• Servicing existing policies, addressing client inquiries, and resolving issues promptly.
• Providing superior customer service by understanding client needs and offering tailored solutions.
• Quoting new insurance policies based on client requirements and risk assessments.
• Issuing policies and ensuring all documentation is completed accurately and efficiently.
• Cross-selling additional insurance products to existing clients to enhance their coverage.
• Maintaining organized records of client interactions and transactions for future reference.

• Active Property and Casualty Insurance License REQUIRED****
• Knowledge of Property and Casualty (P&C) insurance products and regulations.
• 1-3 years of experience as a Personal Lines Representative.
• Strong organizational skills to manage multiple tasks and priorities effectively.
• Excellent time management skills to ensure timely service and responses.
• Demonstrated superior customer service skills to enhance client satisfaction.
• Effective problem-solving skills to address and resolve customer inquiries and issues.
• Ability to manage renewals, service policies, and provide quotes.
• Interest in sales and the potential for career progression within the agency.