Welcome to Browning Reagle Insurance Agency, where we're more than just an insurance provider we're a dedicated team committed to serving our Mt. Airy community. We believe in building lasting relationships with our clients by offering personalized support and reliable guidance. Our office is a friendly and collaborative space where every team member plays a vital role in ensuring our clients feel valued and secure. We're looking for someone who genuinely enjoys connecting with people and is eager to become a key part of our client support system. As an Insurance Customer Service Representative, you'll be the first point of contact for many, answering questions, guiding policyholders through their needs, and ensuring their experience with us is positive and hassle-free. If you have a knack for clear communication and a passion for helping others, you'll find a welcoming home here with us.
Salary Range: $40000.00 - $65000.00 per year
Annual Base Salary + Bonus Opportunities
Paid Time Off (PTO)
Health Insurance
Disability Insurance
Hands on Training
Tuition Reimbursement
Mon-Fri Schedule
Career Growth Opportunities
Retirement Plan
Evenings Off
Responsibilities
Answer incoming phone calls and respond to customer inquiries with a friendly and helpful demeanor.
Provide information about insurance policies, coverage, and billing.
Assist clients with policy changes, updates, and renewals.
Process payments and manage customer accounts accurately.
Help resolve customer issues and concerns efficiently and empathetically.
Coordinate with agents and other team members to ensure seamless customer support.
Maintain organized and up-to-date customer records.
High school diploma or equivalent.
Property and Casualty Insurance License required.
Excellent communication and interpersonal skills.
Proficiency in basic computer applications, including email and word processing.
Ability to multitask and manage time effectively in a busy office setting.
A genuine desire to help people and solve problems.
Previous customer service experience is a plus.