Insurance Customer Service Representative-In Office

Allstate Just Repriced in New Jersey. That Changes Everything.

While other agencies in this market are watching their books shrink because of rate problems, we're on the other side of that equation. Allstate's recent New Jersey repricing means we're winning quotes we couldn't touch six months ago, and our phone is ringing with real retention and growth opportunities. For a service professional, that's the difference between spending your day processing cancellations and spending your day taking care of clients who are actually happy to be here.

If you're licensed and tired of defending rate increases you can't control, read on.

Salary Range: $57000.00 - $62000.00 per year

Annual Base Salary + Commission

Paid Time Off (PTO)

Health Insurance

Hands on Training

Mon-Fri Schedule

Paid Licensing

Responsibilities

We're looking for a Licensed Insurance Customer Service Representative to join our Fort Lee office full-time. This is an in-office, desk-based role supporting our personal lines book auto, home, umbrella, and related coverages.

You'll be the person our clients talk to when they need something done right. Policy changes, renewal reviews, billing questions, certificates, coverage walk-throughs. The work is steady, the book is stable, and the team you'd be joining actually answers the phone.

There's a cross-sell component built into the role when you're already on the phone helping a client, noticing that they're missing umbrella coverage or that their teen just got their license is part of doing the job well. But this is not a commission-only sales role, and you won't be cold-calling leads. You'll be taking care of people who are already ours.

What You'll Be Doing

• Servicing an existing book of personal lines clients by phone, email, and in person
• Processing endorsements, renewals, cancellations, and policy changes accurately
• Handling billing inquiries and payment issues with professionalism
• Conducting annual coverage reviews and identifying cross-sell opportunities
• Preparing and issuing certificates of insurance and proof-of-insurance documents
• Working directly with Allstate underwriters and service teams to resolve client issues
• Maintaining accurate documentation in our agency management system

What We're Looking For

• Active New Jersey P&C license (required) & looking for In-Office Only
• At least 1 year of experience in an insurance agency or carrier service role
• Professional phone presence and written communication
• Comfortable working in a structured office environment
• Bilingual English/Spanish a plus
• Reliable, punctual, and team-oriented

About The Carballo Agencies

We're an Allstate agency based at 897 Palisade Ave in Fort Lee, NJ, serving Bergen County and the surrounding area. We're growing, we're stable, and we care about doing right by our clients and our team. If you want to join an agency where service work is taken seriously and where your license actually means something, we'd like to talk.