Insurance Customer Service Representative Bilingual English/Spanish

Neighborhood Insurance Agency

Santa Ana, CA

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JOB DETAILS

SALARY

$41,000–$52,000 Per Year

SKILLS

Administrative Skills, Calculators, Communication Skills, Community Support, Computer Skills, Customer Relations, Customer Support/Service, Detail Oriented, Develop and Maintain Customers, English Language, File Maintenance, Health Insurance, Insurance, Mail Processing, Microsoft Excel, Microsoft Outlook, Microsoft Word, Multilingual, Presentation/Verbal Skills, Resolve Customer Issues, Spanish Language, Team Building, Team Lead/Manager, Training/Teaching, Writing Skills

LOCATION

Santa Ana, CA

POSTED

18 days ago

Benefits:

Health insurance
Paid time off
Training & development

Do you enjoy helping others and are you detailed oriented? Are you comfortable with talking to people on the phone and using a computer all day, so you are computer literate? Do you like to work with numbers and learn new things? Do you desire to be part of a team and want to be part of the solution and not the problem? If this sounds like you, please read on.

We are a team of people helping people. Our independent insurance business is based on the relationships we build within our Team, our clients, potential clients, our community and the companies we work with. As an independent insurance agency, we work for our clients, not one insurance company.
Our hours are Monday thru Friday from 9am – 5:30pm and we will provide training. You may be asked to work occasionally during an evening or Saturday to support local and community events.

Job Responsibilities:

Establish working relationships with clients, potential clients, and companies we represent on the phone, email, and on paper
Supporting teammates with follow up for clients and prospects
Research and resolve coverage questions
Promptly respond to client needs either on the phone or electronically
Maintain client files and process routine correspondence between our agency and the client or company… both paper records and on our many different software programs
Cultivate new opportunities and offer additional lines of insurance through consultative selling
Assist with other office duties as they arise and are needed

Professional and Personal Skills:

Proficient with Microsoft Word, Excel, Outlook and a calculator
Type quickly and accurately
Excellent communication skills both verbal and written
Organized, structured, punctual and will follow the rules
Patient, respectful, reliable, trustworthy, friendly, supportive, articulate, kind, ethical and honest

Wages and Compensation:

We offer competitive wages between $41k - $52k depending on experience and if you already have a license, bonuses for performance and other benefits are available as well.

Experience Requirements:

1-2 years of Customer service experience is necesarry.

Insurance Customer Service Representative Bilingual English/Spanish

Neighborhood Insurance Agency

Santa Ana, CA

About the Company

Neighborhood Insurance Agency

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