Insurance Customer Service Rep

Join a well-established insurance agency serving the Vallejo community for over 30 years!

Vallejo Insurance Associates is hiring a Licensed Insurance Customer Service Representative to support our long-standing client base with day-to-day insurance needs.

In this role, youll answer client questions, help them understand their coverage, and assist with policy updates to ensure a smooth, positive experience. Youll be part of a supportive team where your contributions are valued and where youll have the opportunity to continue learning and growing within the insurance field.

If this sounds like the right fit for you, apply today!

Salary Range: $48000.00 - $55000.00 per year

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Health Insurance

Life Insurance

Disability Insurance

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Casual Fridays

Great Christmas Parties

Paid Holidays

Paid Sick Leave

Responsibilities

Youll play a key role in supporting clients and keeping day-to-day operations running smoothly:

• Serve as the main point of contact for client questions and day-to-day insurance support
• Assist with policy changes, endorsements, and billing inquiries
• Process new applications and policy renewals accurately
• Prepare quotes and policy documentation to support the sales team
• Follow up with clients to ensure a smooth, positive experience
• Maintain accurate and up-to-date client records
• Collaborate with team members to deliver excellent customer service

• Active California Property & Casualty Insurance License (required)
• Previous customer service experience (insurance experience preferred)
• Strong communication skills, both written and verbal
• Comfortable learning and using agency systems
• Detail-oriented with strong problem-solving skills
• Positive attitude and a genuine desire to help others