We are seeking a friendly, reliable, and customer-focused Customer Service Representative to join our team. In this role, you will be responsible for assisting customers with inquiries, resolving issues, and providing an exceptional customer experience across phone, email, chat, or in-person interactions.
Salary Range: $18000.00 - $25000.00 per year
Annual Base Salary + Bonus Opportunities
Paid Time Off (PTO)
Work from Home
Flexible Schedule
Mon-Fri Schedule
Career Growth Opportunities
Hands on Training
Responsibilities
Respond promptly and professionally to customer inquiries
Resolve customer complaints and issues efficiently and accurately
Provide information about products, services, policies, and procedures
Process orders, returns, exchanges, and account updates
Document customer interactions and maintain accurate records
Escalate complex issues to appropriate departments when necessary
Follow up with customers to ensure resolution and satisfaction
Meet or exceed customer service performance metrics
Maintain a positive, empathetic, and professional attitude at all times
High school diploma or equivalent (associates or bachelors degree preferred)
Previous customer service experience preferred
Active Property & Casualty (P&C) Insurance License required
Active Life & Health Insurance License required
Strong verbal and written communication skills
Excellent problem-solving and conflict-resolution abilities
Ability to multitask and manage time effectively
Comfortable using computers, CRM systems, and standard office software
Ability to work independently and as part of a team