ADP, Analysis Skills, Communication Skills, Compensation and Benefits, Consulting, Customer Satisfaction, Customer Support/Service, Insurance, Military, Problem Solving Skills, Property and Casualty Insurance, Quality Assurance Methodology, Resolve Customer Issues, Testing
ADP is hiring an Insurance Consultant. This position is hybrid working in the office 3 days a week and from home 2 days a week.
Are you ready to join a company offering career advancement opportunities throughout your career journey? Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success growth and continued learning? Are you looking for an inclusive environment with a culture of collaboration and belonging? Well, this may be the role for you. Ready to make your mark.
In this role, you will serve as ADPs front-line for solving clients challenges, including issue resolution, answering questions, helping clients train their users on ADP technology, and more. You carry the weight of ADPs service reputation and client satisfaction in your hands. The nature of what you do every day will not change -- your 1 goal is to help clients. Still, every day will be different because the questions you receive will vary as will the solutions you provide each client. There will be no shortage of new questions youll receive, which will keep things interesting, and our top-ranked training will help to set you up for success.
To thrive in this role, you have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here, but friendships that last in a company that values inclusion.
Ready to Make Your Mark? Apply now. To learn more about Client Services at ADP, watch here: https://adp.careers/Client_Services_Videos
What Youll Do
Responsibilities:
- What you can expect on a typical day:
• Client Support: You will provide customer support via phone and digital channels, including but not limited to answering client questions and concerns related to business coverage rates and working closely with clients and carriers to endorse coverage dependent on business needs or changes.
• Investigate: You will investigate, research, analyze, and resolve complex client issues and advise clients based on ADP and insurance product knowledge.
• Learn: You will continually upgrade your knowledge on the insurance industry and ADP products, inclusive of payroll.
• Consult: Youll identify and provide recommendations on additional lines of coverage and agency-managed benefits administration tools.
To Succeed in This Role
Requirements:
- At least two years of experience in the insurance industry
- Must have the appropriate Property - Casualty producers license within 30 days of employment. ADP will support successful candidates in the testing process.
- A college degree is great but not required. Whats more important is having the skills to do the job.
- Other acceptable experiences could include:
• Experience noted above
• Military Experience
We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you developed and are excited to provide an environment where you can continue to make a meaningful impact.
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Automatic Data Processing Inc
ADP powers the working world with comprehensive solutions that drive business success. Consistently named one of the "Most Admired Companies" by FORTUNE® Magazine, and recognized by Forbes® as one of "The World's Most Innovative Companies," ADP has over a half-million clients around the globe and 65 years of experience as one of the largest providers of human capital management solutions world-wide.
At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, non-job related physical or mental disability, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.
10,000 employees or more
Management Consulting Services
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