Sign upLog in

Insurance Call Center Manager (Branch Operations)

TrueCut Insurance

Cuyahoga Falls, OH

Apply
JOB DETAILS
SKILLS
Auditing, Calendar Management, Call Center Management, Coaching, Communication Skills, Dental Insurance, Health Insurance, Insurance, Insurance Regulations, Leadership, Licensing, Maintain Compliance, Operations Management, Organizational Skills, Performance Management, Performance Metrics, Property Insurance, Staff Requirements, Team Lead/Manager, Training Program Development, Training/Teaching, Vision Plan, Workforce Management, Workforce Planning
LOCATION
Cuyahoga Falls, OH
POSTED
30+ days ago
Benefits:
  • 401(k)
  • Competitive salary
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Training & development
  • Vision insurance

TrueCut Insurance, a growing independent insurance agency specializing in Property and Casualty (P&C) insurance, is seeking a dynamic Insurance Call Center Manager to lead our OH team of 10-14 producers with full accountability for production, service performance, and team culture. 


Key Responsibilities:


  • Lead, Manage, Hold Others Accountable: Guide the team by fostering a culture of accountability, clear communication, and collaboration.
  • Workforce Management: Oversee staffing needs, including scheduling, resource planning, and optimizing workforce productivity.
  • Performance Management: Establish performance metrics, conduct reviews, and provide constructive feedback to improve individual and team performance.
  • Training/Coaching: Develop and implement training programs to enhance employee skills and drive agency success. Coach team members to achieve their personal and professional growth goals.
  • Auditing: Conduct regular audits of policies, procedures, and team activities to ensure compliance and operational excellence.

Qualifications:


  • Education & Experience: Bachelor’s degree preferred, with at least 5 years of experience in operations management, preferably in the insurance industry.
  • Licensing: Must hold a Property and Casualty License and Life and Health License immediately upon hire.
  • Strong leadership, communication, and organizational skills with a proven ability to manage teams and achieve operational goals.
  • Experience in training and coaching teams for growth and improvement.
  • Knowledge of insurance policies, regulations, and auditing processes is a plus.

About the Company

T

TrueCut Insurance