Insurance Account Specialist

The Licensed Insurance Customer Service & Sales Agent will support both current and prospective clients through excellent customer service, account management, retention efforts, and cross-selling opportunities. The Lewis Financial Group is a trusted name in insurance, providing personalized service and reliable coverage to individuals, families, and businesses across the region.

Benefits:

• 401(k) matching
• Opportunity for advancement
• Paid time off
• Training & development

 Insurance Account Specialist
The Lewis Financial Group is a trusted name in insurance, providing personalized service and reliable coverage to individuals, families, and businesses across the region. We are seeking a licensed, dependable, and client-focused insurance professional to join our growing team.
Position Overview
The Licensed Insurance Customer Service & Sales Agent will support both current and prospective clients through excellent customer service, account management, retention efforts, and cross-selling opportunities. This position serves as a liaison between clients, insurance carriers, and agency staff while supporting daily agency operations. The ideal candidate is organized, detail-oriented, professional, and motivated to grow within the insurance industry.
Responsibilities
-          Provide outstanding customer service and policy support
-          Assist with account retention and support agency sales goals
-          Maintain accurate and up-to-date client records within agency systems
-          Communicate with insurance carriers regarding policy questions, changes, and claims assistance
-          Support licensed agents with day-to-day agency operations
-          Learn and follow all insurance compliance procedures and underwriting guidelines
-          Utilize Microsoft Office and agency management systems for communication, reporting, and client documentation
-          Handle incoming calls and maintain professional client communication
Requirements
-          Willingness to obtain Property & Casualty Insurance License within 90 days
-          Willingness to obtain Life Insurance License within 180 days
-          Strong communication and customer service skills
-          Professional phone etiquette and follow-up skills
-          Basic computer proficiency, including Microsoft Word, Excel, and email
-          Strong organizational skills and attention to detail
-          High school diploma or equivalent required
Preferred Qualifications
-          Previous experience in insurance, customer service, sales, or marketing
-          Familiarity with agency management systems and Microsoft Office Suite
-          Ability to multitask in a fast-paced office environment
Why Join Us
Family-friendly work schedule with early Fridays
Supportive and team-oriented work environment
Opportunity for long-term career growth within the insurance industry
Hands-on training and professional development opportunities