Insurance Account Manager

Insurance Account Manager | $60,000 to $75,000 Salaried

Work Schedule: Monday through Friday | 9:00am to 5:00pm

Location: Danvers MA

Job Duties:

• This role is ideal for a service-driven professional who thrives in a fast-paced environment, values strong client relationships, and enjoys working as part of a collaborative team.
• You'll play a key role in delivering responsive day-to-day service, maintaining account accuracy, and supporting both client retention and growth.
• Manage a portfolio of personal and commercial lines accounts, building and maintaining strong client relationships through responsive, high-quality service
• Respond promptly to client inquiries, service requests, and issues to ensure a high level of customer satisfaction
• Review client exposures and existing policies to ensure appropriate coverage; process policy updates and changes as needed
• Collaborate with producers to support new business, including quoting, binding, and onboarding new accounts
• Deliver accurate, timely day-to-day service while effectively prioritizing workload to meet deadlines and service standards
• Monitor carrier turnaround times and follow up on policies, endorsements, and claims to ensure efficient processing
• Conduct regular account reviews focused on retention, coverage accuracy, and identifying cross-selling opportunities

What You Start Out With:

• Established client base and strong carrier relationships across MA, NH, ME, and CT
• Opportunity to manage a diverse book with the support you need to succeed
• Close collaboration with experienced producers and team members who genuinely support one another
• Long-term growth potential within a stable, community-focused agency

Townsend Insurance Group | Danvers MA

We are a local independent insurance agency, specializing in a wide range of insurance products for personal and business needs. We pride ourselves on wonderful customer service and being attentive to their needs, we do not work for insurance carriers; we work to serve our customers.

Benefits:

• Health, Dental, and Vison Insurance,
• 401K with employee contribution,
• 2 Weeks (80 hours) Paid Vacation Time - Accrued,
• 6 Sick Days Per Year,
• 2 Personal Days,
• 9 Paid Holidays,
• 3 Floating Holidays (Presidents Day, Columbus Day, and Veterans Day),
• 12 Hours of Volunteer Time

Qualifications:

• 3-5 years of prior insurance industry experience preferred
• High school diploma or the recognized equivalent, required
• Must have an active P and C License
• Proficient in the use of Windows programs including Outlook, Word and Excel