Job Summary:
The Georgia Department of Transportation (GDOT) is seeking a candidate who can
travel to District and Area Office locations in District 1 (Gainesville),
District 2 (Tennille, GA), District 3 (Thomaston GA), and/or District 6
(Cartersville) to conduct on-premise classes several times a month and conduct
classes remotely online through Microsoft Teams. Details on District locations
can be found here: https://www.dot.ga.gov/GDOT/Pages/GDOTDistricts.aspx
The job will be to deliver IT training to GDOT staff (adult learners) on custom
GDOT IT developed and Commercial-Off-The-Shelf (COTS) applications. GDOT will
train the candidate in these products. Candidate will deliver training for
desktop, web, and mobile applications. Candidate will work with GDOT users to
identify training needs, courses, and content. Candidate will publish training
schedules/course offerings within GDOT Learning Management System
(Oracle/Workday), administer learner enrollments/testing/completions, assign
grades/scoring or awarding of certifications. Candidate will send and review
training surveys to obtain feedback to improve training delivery and GDOT IT
products. Candidate will collaborate/develop relationships with GDOT business
units to increase class enrollments and address technical needs. Candidate will
also facilitate vendor or contractor delivered training.
The candidate will develop/update/maintain IT training content. They will
compile information to create PowerPoint presentations, IT Trainer Guides, Quick
Reference Guides, User Manuals, Storyboards, Videos, and/or Computer Based
Training. Candidate will engage technical staff to develop training content.
GDOT highly desires a candidate who can develop training content using Microsoft
Word, Microsoft PowerPoint, TechSmith Camtasia, Adobe Captivate, and/or
Articulate 360/Storyline.
Candidate will complete recordkeeping for tracking time/activities, timecards,
performance indicators, and ensure submitted data is accurate.
Candidate will be working as a team member within the IT organization of GDOT
and report to a Team Leader/Supervisor. The IT Training Team is composed of IT
Trainers, Instructional Designers and a Team Leader. The team delivers training
statewide on ~40 applications. Training courses cover a variety of
transportation topics such as contract administration, material testing,
construction inspections, asset management/maintenance, and emergency
operations.
Core Competencies:
* Training: Employs a variety of instructional techniques; effectively obtains
learner engagement; delivers competency-based learning; actively seeks
feedback to improve.
* Content Development: Produces high quality training content quickly with
minimal rework.
* Communication: Routinely and effectively communicates with GDOT
learners/customers; with Team Leader on work assignments/priorities,
timelines, risks/issues, travel issues, etc.
* Teamwork and Cooperation: Supports their team and IT to accomplish common
goals, objectives, projects, and tasks. Demonstrates a “can-do” or “team
player” attitude. Assists in conducting scheduled classes when other
instructors are unable to conduct (e.g. call in sick).
* Customer Service: Provides helpful, courteous, responsive, and knowledgeable
service. Ensures customer IT needs/issues get routed to appropriate support
staff/IT management. Demonstrates patience and empathy with learners. Honors
commitments and provides follow-up/follow-through. Provides learning
opportunities to meet GDOT business needs, offer the complete course catalog,
and schedule classes equitably across Districts.
* Results Orientation: Consistently delivers required business results;
demonstrates successful attainment of performance indicators for courses,
classes, and enrollments; sets and achieves achievable, yet aggressive goals;
consistently complies with quality standards in meeting deadlines; maintains
focus on achieving GDOT IT goals/objectives.
* Planning and Organization: Plans schedules, work assignments, and travel
arrangements sufficiently in advance. Confirms work priorities and manages
time effectively.
* Travel: Able and flexible in travelling to conduct scheduled on-site
training.
Responsibilities:
* Adheres to the priorities, procedures, objectives, and guidance of their GDOT
Team Leader and IT management.
* Keeps Team Lead fully informed of work schedule, technical issues/risks, or
any travel or accommodation concerns. Proactively communicates and takes
steps with Team Leader and IT management to mitigate any issues/risks.
* Learns and maintains knowledge of GDOT IT applications to a level sufficient
to effectively teach and guide learners in its use and operation.
* Maintains, coordinates, and communicates training schedules/course offerings
with end users and stakeholders.
* Ensures training environments and data are ready prior to training classes.
* Conducts virtual classroom training, on-site classroom, and webinars/user
group sessions.
* Establishes effective relationships throughout the organization, both within
IT, Human Resources, and across business units/customers/stakeholders to
identify/address gaps in user training and solicit class enrollment.
* Reserves conference rooms/equipment, confirms enrollments before travel,
makes appropriate travel arrangements, and travels safely.
* Conducts online training using Microsoft Teams and on-premise training in
conference rooms/computer labs.
* Provides an engaging, interactive, and positive learning experience to
learners.
* Maintains professionalism and order within the classroom to complete course
objectives.
* Completes enrollments, course attendance/completions, and assigns appropriate
scoring/grades within the LMS. Sends out surveys.
* Ensures correct recordkeeping within the LMS, timekeeping/work activity
reporting, and performance indicator reporting.
* Ensures travel expenses, taxes, and forms are correct on billing statements,
etc. Submits expense reports through appropriate systems and within expected
timeframes. Complies with travel policies and reimbursement procedures.
* Reviews and updates training materials and documentation.
* Produces effective training content suitable to course audience. Publishes
course materials as needed.
* Participates in IT projects. Provides user training support with IT product
user acceptance testing, initial rollouts, and ongoing production operation.
* Able to adapt/respond in a dynamic, fast-paced, customer-focused IT
environment.
Work Terms and Conditions:
* Local candidates only
* 8 Hour workdays on a fixed schedule (i.e. not a flex-schedule), starting no
earlier than 8:00AM Eastern Time, Monday - Friday, 40 hours per week.
* GDOT has NOT specified a number of days onsite vs remote. However, local
candidates able to come in office will be preferred over out of state
candidates (i.e. remote worker). GDOT prefers candidates who can demonstrate
they have the capability to work a hybrid work schedule which is a
combination of remote and in-office work. Candidate capacity (i.e. days they
could come into the office) to work a hybrid work schedule will be discussed
during interviews.
* The candidate will follow all applicable State of Georgia and GDOT policies,
procedures, standards, guidelines, and accepted best practices.
* The position end date is set for the end of the GDOT Fiscal Year. GDOT may
exercise the option to renew contracts in one-year increments. Several
successful consultants have continued working for several years with contract
extensions. However, GDOT is under no obligation to extend contracts and may
terminate employment at any time.
* When teleworking or working remotely, consultant must have suitable internet
connection and environment to comply with GDOT telework policies.
* GDOT will reimburse authorized travel expense lodging and meals. GDOT will
reimburse authorized travel use of a personal vehicle. Any travel expenses to
start work or relocate to Georgia or will not be reimbursed. All travel
expense reimbursement shall be in accordance with State Accounting Office
Travel Policy: https://sao.georgia.gov/travel/state-travel-policy
* The Department has 13 holidays. candidates are not allowed to work nor make
up any time for those holiday weeks without management's approval. Candidates
are not to take extended leave during their first year of service (e.g.
greater than 1 week).
* A GDOT cell phone and laptop will be provided. All state equipment shall be
used in accordance with State and Georgia DOT policies/procedures.
* Candidate should be able to maintain a personal credit card for any expenses.
Georgia DOT will not provide advance payment on expenses and will only
reimburse authorized expenses.
* Candidate should maintain a valid driver license, be capable of
driving/operating a car, and be able to use personal car for travel. GDOT
will not provide a vehicle or other transportation for work related travel.
* Candidate should be able to stand, stoop, kneel, lift, etc. to setup training
rooms, transport course materials.
* GDOT does not provide free parking. All routine commuting expenses are the
responsibility of the candidate. Authorized travel expenses will be approved.A
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