Highlights
Support the technology Managers to evaluate field service engineers technical and soft skills for accurate assignments and training needs. If you would like to contact us regarding the accessibility of our website or need assistance in completing the applications process, please contact our HR department at 860.255.6000 or at HRgeneral@us.trumpf.com.
Numbers & Facts
| Location | Farmington, Connecticut |
| Industry | Manufacturing - Other |
| Company Size | 1,000 to 1,499 employees |
| Year Founded | 1923 |
| Website | https://www.trumpf.com/en_US/careers/ |
Description
As a family-run, high-tech company with nearly 19,000 employees at 71 locations worldwide, we are looking for forward thinkers with unconventional ideas and drive to join our team. Our company culture, which values collaboration and mutual trust, creates the ideal framework for boldly trying new things and questioning the status quo. Our technologies inspire people to develop and produce things that are currently unimaginable. Whether lasers, machine tools, EUV or electronics - TRUMPF is building technological worlds for future generations. Are you ready for new challenges?
As the Installation & Tool Coordinator, you will support the Customer and the Service team during the installation process of the equipment the custom purchased. This starts with preparing the customer for receiving the machine and ends with the sign-off on the installation by the customer.
Duties & Responsibilities
Coordinate and schedule installation dates of U.S. machines with the customer, technology service teams, sales, logistics.
Ensure all necessary resources for the installation are available when needed. (technician, tools, parts) Ensure the customer is ready for receiving the machine (pre-installation requirements e.g. floor, utility, access to the workspace)
Work closely with the technology scheduler to utilize service capacity efficient during the installation. Responsible for tracking the assigned installations regarding capacity shortages, delays, missing parts, efficiency, etc.
Maintain KPI’s of SYNCHRO installation times in SIS and track the deviation during the installation. Ensure proper communication during the installation with the customer to improve customer satisfaction rates, etc.
Support the technology Managers to evaluate field service engineers technical and soft skills for accurate assignments and training needs.
Report delays, quality issues to the installation / service management.
Work with the installation manager and other installation coordinators to develop tools for tracking and reporting and improving installations and the coordination of it.
In charge of managing the assigned installation toolboxes. (quality, quantity, calibration)
10% of travel during training phases to learn the installation process.
Experience
Must have heavy call volume experience and a basic technical understanding. Prior scheduling knowledge preferred but not necessary. TRUMPF product knowledge helpful. Strong follow up skills mandatory. Minimum three years prior experience or equivalent in customer service/technical concentration is preferred.
TRUMPF Inc. endeavors to make TRUMPF careers pages accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance in completing the applications process, please contact our HR department at 860.255.6000 or at
HRgeneral@us.trumpf.com
. This contact information is for accommodation requests only and can not be used to inquire about the status of application.About Company
"Trusting in brave ideas" - this is our promise to everyone who works for us. As a family business, we decide long-term and provide our people with the trust and stability needed to bring their ideas to fruition, even the unconventional ones. Being a market and technology leader in machine tools and lasers, we courageously shape the networked manufacturing of tomorrow, meeting every challenge with bold, fresh thinking.
We offer our customers innovative, high-quality products as well as solutions to their problems in the areas of sheet metal processing, laser-based production processes, electronic applications and hospital equipment. TRUMPF is a leading global high-technology company and produces machine tools, lasers and electronics for industrial applications. Our technologies are used in the manufacture of the most diverse products, from vehicles, building technology and mobile devices to state-of-the-art power and data storage. As an independent, family-owned company we think and act long-term, and this is why we have been a guarantor of innovations for many decades now.
