WE ARE
Renewal by Andersen of Roanoke is seeking an Installation Supervisor to join our growing Operations team! This role is ideal for someone with a construction or installation background who is passionate about leadership, quality control, and driving operational efficiency. If you're organized, tech-savvy, and thrive in a fast-paced, people-focused environment - this is the role for you.
OUR CULTURE
We believe in putting people first - our customers, our team, and our community. At Renewal by Andersen, we create a supportive environment where every voice matters, and every employee is empowered to succeed. We live by our values of integrity, excellence, and respect, and we work together to make a real impact - every day.
POSITION PURPOSE
As the Installation Supervisor, you'll oversee and elevate the performance of our subcontracted installation crews - ensuring every project is completed on time, within budget, and to the highest quality standards. You'll act as the critical link between subcontractors, project managers, and scheduling teams, guiding projects from pre-install review through post-install follow-up. Your mission: deliver seamless installations, optimize operations, and drive customer satisfaction while supporting Project NPS and Green Diamond goals.
YOUR ROLE
Crew Management & Compliance
- Interview, evaluate, and onboard subcontracting crews based on qualifications, licensing, and alignment with company standards.
- Audit subcontractor licenses, certifications, and insurance to ensure full compliance and maintain accurate, up-to-date records.
- Track renewal timelines to prevent any compliance gaps.
- Review, adjust, and submit paysheets to ensure accurate reflection of completed work and timely approvals.
Pre-Install Review & Scheduling Optimization
- Review installation packages to confirm materials, products, and scope align with project requirements.
- Evaluate schedules to improve efficiency - optimizing job sequencing, reducing travel time, and assigning the right crews based on skill and location.
- Collaborate with scheduling and project management teams to streamline workflows and maximize daily capacity.
Training & Development
- Onboard and train subcontracting crews on company systems (iPad, RForce, Discord) and installation best practices.
- Ensure crews complete and submit all required documentation - including checklists and lead forms - within one business day.
- Lead training sessions to enhance craftsmanship, efficiency, and consistency across all crews.
Quality Control & Field Oversight
- Conduct on-site visits to ensure quality workmanship and adherence to brand standards.
- Provide hands-on guidance and support when issues arise and follow up to ensure resolution.
Collaboration & Communication
- Maintain constant communication between subcontractors, project managers, and schedulers.
- Assist PMs in resolving customer issues promptly and professionally.
Performance & Customer Satisfaction
- Monitor Net Promoter Score (NPS) metrics and drive improvement initiatives.
- Contribute to the achievement of the Green Diamond Award (Project NPS ≥ 85).
- Promote a culture of accountability, continuous improvement, and exceptional service.
QUALIFICATIONS
Required
- Experience in construction, installation supervision, or a related field
- Strong understanding of construction standards, safety, and compliance
- Experience managing subcontractors and coordinating multiple crews
- Tech-savvy - proficient with tablets, scheduling tools, and communication platforms
- Strong organizational and time management skills
- Excellent communication and leadership abilities
Preferred
- Prior experience with Renewal by Andersen products
- Familiarity with RForce, Discord, and industry software
- Training or certification in construction or project management
WORKING CONDITIONS
- Split between office time and field visits
- Travel throughout the service area as needed
- Occasional extended hours to meet install deadlines or resolve urgent issues
PERFORMANCE METRICS
- Crew compliance with certifications and documentation
- Improved job scheduling and crew utilization
- Quality control scores and reduction in corrective actions
- Timely submission of install paperwork
- Customer satisfaction (Project NPS & Green Diamond status)
Additional Perks:
- Bonus opportunities tied to company and NPS performance
- Health, dental, and vision insurance
- 401(k) retirement plan with company match
- Paid time off, holidays, and paid training
- Career growth and professional development opportunities
Our employees help make Renewal by Andersen an extraordinary workplace and consistently empower each other to pay it forward in the communities we serve. We find strength in our dedication through following our Core Values: Install Integrity, Embody Respect, Champion Care, and Achieve Ambition.
From hands-on training and development to community involvement and team events, we are committed to creating an environment where you can grow and thrive. If you're looking for a place to challenge yourself and build a rewarding career, you've found it. Apply today!
Renewal by Andersen of Central Virginia and Roanoke is committed to providing a safe and secure workplace. As part of the hiring process, a background check will be conducted on all potential employees who receive conditional job offers.