Installation Service Coordinator

Homewood & Meeks, a Division of US LBM

We're all about teamwork! All positions are hands-on and we band together when necessary. We support each other! We have local and corporate team members to help you along the way and partner on projects as appropriate. We are a relaxed atmosphere. This is not a suit-and-tie environment.

We care about our communities. USLBM, our divisions and associates are committed to contributing to the communities where we live and work. We work hard! We are a continuous improvement-driven organization, and we are focused on keeping organized and on task. We're built on safety. We provide a safe and healthy workplace for all our employees. Our employees go home in the same condition they came to work.

A Brief Overview

The Installation Service Coordinator works with the Installation and Service Technicians, vendors, and other staff members to coordinate schedules, maximize completions, and minimize days out to meet customer schedules. This person will provide exceptional customer service to deliver products and services on time and complete.

Responsibilities

• Coordinate with Installation and Service Technicians, and/or vendors to maximize completions, minimize days out, and meet customers schedules.
• Report on the status of service to sales department and managers, this includes daily entering of previous days notes.
• Coordinate with shop manager and shipping coordinator paperwork and manufacturing, staging or delivery of material for next day scheduled services.
• Maintain database on service requests.
• Maintain past due service part orders and invoice material as needed.
• Coordinate with Buyers for the ordering of parts.
• Arrange for outside service contractors as necessary to keep completions at reasonable levels.
• Work with others, internally and externally, to deliver products and services on time and complete.
• Work with other employees to identify and communicate barriers that keep us from achieving results.
• May need to train another associate to backup this position during vacations and illness and other absences.
• Submit, track and reconcile reimbursements from vendors for parts and labor on warrantable repairs.
• Properly invoice and bill for chargeable / billable service. Assist Credit as needed to collect.
• Create and update a procedure manual for the department.

Requirements

• Perform other duties as assigned.
• Comply with all policies and standards.
• Adheres to Company's commitment to workplace safety.

Education and Experience

• High School Diploma or GED required.
• OSHA 10 certified.
• Ability to handle interpersonal conflict, strong verbal and written skills, and ability to pursue collections as needed to meet goals of company.
• Confidentiality requirement - high.
• Computer literate in applicable software and hardware applications.
• This position is deemed as a Safety Sensitive position.

Additional Opportunities

• ININS1 - Insulation Install and Service I
• ININS2 - Insulation Install and Service II
• ININS3 - Insulation Install and Service III
• ININSLD - Insulation Install and Service Lead

Equal Opportunity Employer

Homewood & Meeks, a Division of US LBM Holdings, LLC is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, military status, order of protection status, or any other legally recognized protected basis under federal, state, or local law.