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Installation Manager

American Carpet South

Hudson, NH

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JOB DETAILS
JOB TYPE
Full-time
SKILLS
Call Centers, Customer Support/Service, Life Insurance, Organizational Skills, Problem Solving Skills, Team Player
LOCATION
Hudson, NH
POSTED
Today

The primary role of the Installation Manager is to effectively and efficiently manage the activities of installation teams from dispatch through job close-out. This role will also provide real-time on-job issue resolution between the consumer, THD, and ACS; adhering to our “Say Yes” values while maintaining financial objectives.   

About You
(Who we're looking for)

  • You have worked in a Call Center environment and loved it. You find joy in speaking with customers over the phone and are eager to find them the resolution needed. You enjoy keeping track of many moving parts and make sure everything works outs in the end.
  • Rolling up your sleeves and getting into the nitty gritty is your thing and are always looking for the next task to accomplish.

Essential Functions
(What you would be in charge of)

  • You will be making and receiving a high number of scheduling calls.
  • You will verify purchased items with the customer to ensure they receive the correct product.
  • You will receive calls from our Installation team regarding their estimated time of arrival and when they arrive to the customers home.
  • You will follow up with the customer upon installation to make sure they are highly satisfied.

Qualifications
(Your experience may be similar to)

  • You value customer service and understand what it means to SAY YES to the customer
  • You are not afraid of challenges and adapt to changes in processes.
  • You know how to use a computer and can navigate various systems (we created our system, so it is EASY to learn)
  • Problem solving is something you call yourself a pro at

Requirements
(What we need you to rock in)

  • You understand and know what it means when people say “Teamwork makes the dream work”. Working overtime and/or weekends does not worry you.
  • You are organized and like everyone to keep things as such

Benefits

  • Medical, Dental, Vision
  • Vacation (Planned Time Off)
  • Sick/Personal (Unplanned Time Off)
  • Flexible Spending Accounts
  • Health Savings Account (HSA) 
  • Commuter Accounts
  • 401k with Employer match
  • Voluntary Short Term Disability
  • Company Paid Life Insurance and ADD
  • Employee Assistance Program (EAP)




PI285326151

About the Company

A

American Carpet South

About us

As a family owned business, customer service is vital to our success.

Since 1992, American Carpet South has built its reputation on a high level of customer service. So you can expect from us clear communication, attention to detail and a can-do attitude. Whether you have a tight deadline or a special request, our policy is simple: We like to say "Yes."

We take pride in our collective ability to overcome the many challenges and facets that flooring installations present. Our written policy states: In the event an employee believes they cannot say "Yes." they must go to their supervisor and present "the challenge." It is then up to that supervisor to satisfy the customer.

Our Services Residential Flooring Our expert installers are quick and accurate...right down to the clean up and vacuuming. Service and Installation We are used to installing on short notice, typically in one to two days. For our in stock carpets we can go from order to install with in 24 hours.

ACS Service Centers Albany NY, Baltimore MD, Bangor, ME, Berryville VA, Binghamton NY, Blakeslee PA, Boston MA, Buffalo NY, Cinnaminson NJ, Colchester VT, Fredericksburg VA, Henrietta NY, Hummelstown PA, Lakewood NJ, Landover MD, Londonderry NH, Massena NY, Mattydale NY, New Windsor NY, Ocean City MD, Old Bridge NJ, Orford NH, ,Passaic NJ, Springfield MA, Waterbury CT, West Haven CT, Westbrook ME, Pittsburgh PA, Erie PA

COMPANY SIZE
100 to 499 employees
INDUSTRY
Construction - Residential & Commercial/Office
FOUNDED
1992
WEBSITE
http://www.acsouth.com/