Sales Manager Assistant/Customer Service Representative (Plumbing, HVAC & Electrical) Location: Caldwell, ID | Full-Time | Department: Office/Customer Service God. Family. Country. Service. That's our foundation.
Are you someone who thrives on helping others, solving problems, and keeping things organized behind the scenes? Do you take pride in creating a seamless experience for customers-especially when they're facing urgent plumbing, heating, or electrical issues? If so, we want you on our team.
We're a growing home services company built on faith, integrity, and hard work. As the first voice a customer hears, our CSRs set the tone for everything that follows. We're not just looking for someone to answer phones-we're looking for someone who takes ownership, communicates with confidence and empathy, and helps build trust from the first "Hello."
What You'll Do:
Answer inbound calls and respond to web inquiries with professionalism and warmth
Accurately schedule appointments, following dispatch protocols to optimize routes
Enter and update customer information in ServiceTitan
Follow up on estimates, open opportunities, and membership renewals
Collaborate with the team to support technicians and maintain top-tier service
Be a calming presence during customer emergencies-problem-solve with heart
Who You Are:
You love helping people and thrive in a fast-paced, service-focused role
You're organized, detail-oriented, and don't let things slip through the cracks
You have excellent verbal and written communication skills
You're tech-savvy and comfortable using platforms like ServiceTitan (or similar)
You bring positivity, accountability, and a team-first mindset every day
Needs to Have Experience:
Pulling permits with city/county authorities
Scheduling inspections with local jurisdictions
Experience scheduling inspections with local jurisdictions
Experience in plumbing, HVAC, or home service scheduling
Familiarity with dispatching or call-center workflows
Bilingual (English/Spanish)
What We Offer: Competitive hourly pay + performance bonuses Health, dental, and vision insurance ️ Paid time off and holidays Employee discounts on services Opportunity to grow into dispatching or leadership roles A culture built on service, family values, and doing things the right way
Ready to be the voice that makes a difference? Apply today and start your journey with a team that cares.