Do you want to use your powers of persuasion to help homeowners renew their homes?
Do you desire job growth? And a position that challenges you?
Do you want to be paid more for great results?
Do you want to work on a team with an award-winning reputation and culture?
Phillips Home Improvements of Allen, TX is seeking a dynamic individual ready to lead our Appointment Setting Team. We are seeking an energetic influencer for our Inside Sales/Call Center poised to help us create opportunities for the Outside Sales Team to assist homeowners in renewing their homes with our expert painting, roofing, siding, windows and garage floor coatings!
If you drive results, thrive on challenge, are confident with scripting, possess great leadership and training skills and are able to interpret, communicate, and help a team produce key metrics, we invite you to apply to join the Phillips Teamily!
The Ideal Candidate:
Possesses 2+ yrs. Call Center Experience
Has Led an Appointment Setting Call Center 1+ yrs.
Possesses Natural Leadership and Excellent Phone Skills
Follows, trains, and champions a script with ease
Measures, interprets, and communicates Call Center metrics with ease
Inspects what he or she expects
WOWs customers on the phone
Promotes the company online
Undertakes activities that make the phone ring, such as making calls, generating leads, etc. Works with a sense of urgency to serve clients, other team members, and to generally get the job done!
Seeks:
$25 per hour, plus pay-for-performance incentives after successful completion of the introductory period
9am-6pm hours Monday-Friday and occasional Saturday work 9am-1pm; when working a Saturday, will have fewer hours during the week; hours change based on changing company needs; this position must cover hours as needed
Challenging career with opportunities for advancement
Values: Faith, Family and Focus!
Possesses These Attributes:
Hunger for Personal Growth
Passion for Helping People
Coachability
Humility
Confidence
Adaptability
Leadership
Competencies:
Excellent manners, communication skills, and quest for clarity
Ability to follow a script
Ability to handle a fast pace
Ability to persuade and influence others
Ability to train
Ability to measure, interpret, hold a team accountable for Call Center metrics
Key Result Areas:
Maintaining appointment schedules and open slots up to the minute
Preventing low percentage appointments from clogging high percentage opportunities
Mastering assigned scripts and working at an acceptable pace
Maintaining Accurate database Information
Minimizing the cancellation rate
Maximizing lead/issue quality
Maintaining or Surpassing a Quarterly Sit to Set Ratio
Maximizing the AIP (Two-Party) Appointment Rate
Ongoing Training and Management of Call Center staff
World Class Service Benefits and Perks:
Health, Vision, Dental, & Short Term Disability Insurance
401K with Matching
Incentives Paid
Paid Vacation and Holidays
Weekly Pay
Work Life Balance
Career Advancement
Life-giving, Dynamic Work Culture
Requirements:
High school graduate; some college preferred
Must pass background and drug test
Wear a uniform and exhibit professional presence every day
Dependable transportation, attendance and punctuality!
ABOUT PHILLIPS HOME IMPROVEMENTS: Phillips Home Improvements, 5-time honoree of the prestigious Inc. 5000 list of America's Fast-Growing Private Companies, 29-year A+ BBB member, A+ Angie's List member, 12-year A-rated Best Pick Reports winner, Consumer's Choice Awarded 12 years running and 2019 and 2023 winners of the BBB Torch Award for Ethics, is seeking a dynamic individual ready to lead our Appointment Setter Team.