Inside Sales Support Specialist

Schedule: Monday–Friday, 9:00 AM – 5:00 PM
Plus: One Saturday per month, 9:00 AM – 2:00 PM

Job Type: Full-time | In-office (The Door Store & Windows Louisville, KY)

About the Role

The Door Store and Windows is hiring an Inside Sales Support Specialist to support their sales team and create a great experience for every customer who walks through our doors or reaches out to us.

This role is a mix of customer service, showroom sales, and sales support. You'll work closely with homeowners, builders, and the outside sales team while helping keep the showroom organized and the CRM up to date.

If you enjoy working with people, staying organized, and being part of a team that keeps things moving, this could be a great fit.

What You'll Do

Customer Experience & Sales Support

• Answer incoming phone calls and online inquiries quickly and professionally
  
• Assist customers in the showroom and help guide them through product options
  
• Qualify customer needs and schedule appointments for outside sales consultants
  
• Sell showroom products such as interior doors, storm doors, and shutters
  

Sales Team Support

• Support outside sales consultants with both replacement and new construction sales efforts
  
• Assist customers with warranty questions and product-related concerns
  

CRM & Administrative Support

• Serve as the primary owner of the CRM system (currently ACT!)
  
• Maintain accurate customer data, clean up duplicates, and ensure records are up to date
  

Showroom & Operations

• Keep the showroom clean, organized, and presentable
  
• Monitor and order showroom supplies as needed
  
• Assist in coordinating company events

What We're Looking For

• Strong customer service experience (required)
  
• Proficiency in Microsoft Excel and Word (required)
  
• Excellent communication skills (both verbal and written)
  
• Strong attention to detail and organizational skills
  
• Ability to multitask in a fast-paced environment
  
• Proactive mindset and strong problem-solving skills
  
  

Nice to Have:

• Experience in the building, construction, or installation industry
  
• Sales or showroom experience
  

Why Join The Door Store and Windows?

• Clear path for growth into Inside Sales or Outside Sales roles
  
• Team-oriented environment with hands-on training
  
• Stable, established company with a strong reputation

Work Environment & Physical Requirements

• Retail showroom environment
  
• Sitting at a computer for extended periods
  
• Standing and walking with customers in the showroom
  

Other duties may be assigned by management.