Inside Sales Support Specialist - HVAC

Overview

First Supply, a fifth-generation family-owned company, has served the Upper Midwest for over 125 years. Guided by our Employee Value Proposition, Where Tradition Meets Innovation, we foster a workplace where people learn, grow, and contribute to a company that values its heritage while embracing progress. Our teams take pride in supporting customers and communities, creating meaningful work and rewarding careers every day. 

The Inside Sales Support Specialist - HVAC is a customer-focused role dedicated to delivering outstanding service and operational support to the sales team. This position utilizes digital tools, ERP/CRM systems, and data insights to manage customer interactions, streamline order processing, and contribute to a seamless customer experience. Success in this role requires strong communication skills, a collaborative mindset, and attention to detail.

Responsibilities

• Respond promptly and professionally to HVAC customer inquiries via phone, email, and digital platforms.
• Support the sales team by preparing quotes, processing orders, and managing customer accounts in the ERP/CRM system.
• Provide timely information regarding HVAC product availability, lead times, and alternatives for out-of-stock items.
• Resolve customer issues by researching problems, coordinating solutions, or escalating to appropriate teams as needed.
• Collaborate with sales and operations teams to ensure accurate and timely order fulfillment.
• Use ERP/CRM systems to track customer interactions, order history, and follow-up activities.
• Maintain up-to-date knowledge of HVAC products, services, and industry trends.
• Other duties/responsibilities as assigned.

Qualifications

• Associates Degree in HVAC or equivalent experience
• Extensive HVAC product knowledge
• Strong computer skills
• Ability to assess customer needs and provide customer satisfaction
• Ability to read wiring schematics and assist customers with troubleshooting of HVAC equipment
• Comfortable reading and understanding blueprints and engineering drawings
• Strong written and verbal communication skills
• Ability to identify solutions, conclusions or approaches to provide customer satisfaction; and still consider the relative costs and benefits to all involved

About First Supply

First Supply® is a leading main channel wholesale distributor, providing industrial customers and building contractors with an extensive line of products and services. We offer a wide range of manufacturer product lines across the plumbing, heating, air conditioning, builder, waterworks, pump/well & septic, industrial, and municipal markets. Headquartered in Madison, Wisconsin, First Supply has more than 700 employees across 29 operating facilities serving Wisconsin, Minnesota, Iowa, Illinois, and Michigan.

First Supply also owns and operates 18 Kitchen & Bath Stores across five Midwestern states under the Gerhard's Kitchen, Bath & Lighting and KOHLER® Signature Store by First Supply brands. Gerhard's is the largest, most versatile kitchen and bath store in the Upper Midwest, offering a wide variety of styles—from contemporary to traditional—along with unmatched service. The KOHLER Signature Stores are immersive kitchen and bath showrooms that provide a distinguished experience where designers and homeowners can get hands-on with hundreds of exclusive KOHLER products.

With a 128-year legacy and a people-first culture, First Supply is committed to building a workplace where employees feel valued, supported, and inspired to grow their careers. That commitment has earned national recognition, including a spot on USA Today’s 2024 Top Workplaces in the USA, as well as honors as a Woman-Led Top Workplace and an Industry Top Workplace for Distribution.

First Supply LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.