Inside Sales Specialist

Dejana Truck & Utility Equipment Co.,LLC.

Queensbury, NY

JOB DETAILS
SALARY
$24.17–$37.34 Per Hour
SKILLS
Analysis Skills, Communication Skills, Computer Workstations, Customer Relations, Customer Satisfaction, Customer Support/Service, Detail Oriented, Equipment Specification, Follow Through, Inside Sales, Interpersonal Skills, Manufacturing, Marketing, Microsoft Excel, Microsoft Outlook, Microsoft Word, Multitasking, Office Equipment, Order Delivery, Order Processing, Organizational Skills, Parts Sales, Presentation/Verbal Skills, Pricing, Problem Solving Skills, Procedure Development, Product Support, Record Keeping, Regional Sales, Resolve Customer Issues, Sales, Sales Support, Team Building, Team Lead/Manager, Team Player, Telephone Skills, Time Management, Trade Shows, Writing Skills
LOCATION
Queensbury, NY
POSTED
30+ days ago

WHO WE ARE

Dejana Truck & Utility Equipment is a division of Douglas Dynamics, North America’s premier manufacturer and up-fitter of work truck attachments and equipment. Our belief is that our employees and culture are just as important to the company as serving our customers. We place a high value on building a team and working environment where individuals can succeed professionally and personally. As a team member at Douglas Dynamics, you can expect to make a difference through your work, to have a direct impact on the achievement of a very meaningful mission to serve our customers, to advance your career, and to have room for fun and fulfillment in your daily life.

Our focus on integrity, teamwork, and high performance creates an ideal work environment for every one of our employees. We offer competitive salaries, benefits, and opportunities for personal and professional growth. Discover our opportunities and come see all the ways you can do more at Douglas Dynamics.

We would love to have you join our team, where we offer top notch benefits, multiple avenues for advancement and a great working environment.


HOW YOU WILL CONTRIBUTE

The Inside Sales Specialist is responsible for overall support of company products and services, with a focus on delivering customer satisfaction. This position serves as a primary contact for dealers and customers. Interactions made in this capacity impact the financial health of the company in terms of overall ability to provide accurate and timely response of required information.

  • This position is a liaison between inside sales, service, engineering, production, credit, and shipping personnel. Continuous effective communication is essential.
  • Provide quotes, pricing, delivery, assist with inquiries and process orders for units in a timely manner.
  • Discuss product specifications, options, and accessories with customers.
  • As needed, makes periodic calls to customers to determine satisfaction with the company, products, or services.
  • Determines the best method to resolve problems to ensure customer satisfaction and adherence to company policies.
  • Communicate information gained from the field to Engineering, Sales and Production to help minimize future warranty claims.
  • Responsible for proper procedures in the sale and delivery of units and parts, including all associated paperwork.
  • Contributes with the development and continued support of sales and marketing of units.
  • Cross train with service parts sales as needed. An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position.

The above list reflects the general details necessary to describe the principle and essential functions of the position and shall not be construed as the only duties that may be assigned for the position.


WHAT WE OFFER YOU

  • Compensation:$24.17 – $37.34 per hour.
    • (equivalent to approximately $50,273.60 – $77,667.20 annually based on a 40-hour workweek).
    • This position is classified as nonexempt and is eligible for overtime pay in accordance with applicable law.
    • Actual compensation will be based on a variety of factors, including experience and qualifications.
  • A fulfilling career with the ability to contribute to an Industry leader.
  • A comprehensive suite of benefits.
  • Competitive salary commensurate with experience.
  • A generous 401k match.
  • Profit sharing for all full-time employees.
  • Dejana Truck and Utility Equipment is a proud sponsor of GEDWorks, a company sponsored program to help any employee (or their family member) earn their GED as they work for us.

WHAT THIS ROLE NEEDS

  • Strong analytical and problem-solving skills.
  • Ability to learn and maintain a working knowledge of the company's product lines and equipment offerings.
  • Effective verbal and written communication skills.
  • Ability to understand technical concepts and apply product knowledge to customer needs.
  • Ability to manage multiple priorities, maintain accurate records, and follow through on tasks and commitments.
  • Demonstrated commitment to providing exceptional customer service.
  • Strong organizational skills, attention to detail, and follow-up abilities.
  • Mechanical aptitude and the ability to understand equipment specifications and applications.
  • Strong interpersonal skills and the ability to work effectively as part of a team.

Education:

  • Associates Degree, or Bachelor’s Degree in related technical field, or related experience.
  • Experience in a technical-related area, inside sales or customer service; experience in truck equipment industry preferred.

Skills:

  • Proficiency in Microsoft Suite (Outlook, Excel, and Word).
  • Use of MRP system is preferable. Excellent telephone skills required.

WORK ENVIRONMENT

  • This position is primarily performed in an office environment and involves extensive use of a computer, telephone, and other standard office equipment. Occasional time may be spent on the shop floor, in the manufacturing area, or at trade shows to support customer needs and gain familiarity with products and equipment.
  • The majority of the workday will be spent sitting at a workstation, with occasional standing and walking throughout the facility.
  • The position requires the ability to manage multiple priorities, maintain attention to detail, and work effectively in a fast-paced environment with frequent interruptions. Regular interaction with customers, vendors, and internal departments is required.

Employment Requirements

Dejana Truck and Utility Equipment uses E-Verify for I-9 processing and all candidates must be eligible to work in the US. All positions require background checks and driver positions also require mvr/drug/alcohol testing before and/or during employment. If you agree and you wish to apply for a position, please continue with your submission. Thank you for your interest.

Equal Opportunity Employer

As an Equal Opportunity Employer, Douglas Dynamics, LLC does not discriminate against qualified applicants in hiring based on race, color, sex, age, sexual orientation, gender identity, national origin, disability, or any other characteristic protected by law.

About the Company

D

Dejana Truck & Utility Equipment Co.,LLC.

In 1957, after serving in the Marine Corps, Pete Dejana borrowed $500 dollars from his father to open a three-bay service station on Park Avenue in Huntington, Long Island.

Shortly thereafter, a gentleman by the name of Mr. Al Kurt was driving with his family when his car broke down near the service station, and he came in to Pete for help. Pete brought the car back to the station and made the repairs while the family waited. When finished, Mr. Kurt expressed his deep appreciation and asked to settle the bill. Pete explained that he was a new business owner and asked merely for the opportunity to service his cars in the future

Mr. Kurt explained that he was responsible for fleet maintenance for (what was then) New York Telephone and it wasn't long before Pete was performing service and repairs on telephone trucks. Eager to get the business, Pete worked day and night repairing trucks as well as other mechanical equipment that gave the phone company trouble.

As the relationship developed, NY Telephone asked Pete if he would consider going beyond service and repair to actually build the new trucks they needed to their special requirements; Dejana Truck Utility Equipment was born.

From the first day, Pete Dejana established the business with a very strong commitment to customer service and satisfaction. One of his first customers was a woman named Mrs. Barton who proudly owned a brand new 1956 T-Bird and was adamant about how it was to be maintained. Very few people were allowed to even drive "Baby" much less work on it, but Pete soon earned the privilege to be her mechanic. For years, Pete meticulously maintained the vehicle and was responsive to her every whim. After 20 years of service, Mrs. Barton needed regular medical care and the relationship faded as they often do.

In 1981 Pete was approached by an attorney representing Mrs. Barton, along with her four sons. It seems that one of her last wishes was that "Baby" be left to Pete.

Pete continues the maintenance on the T-Bird to this day, and it is a symbol of our commitment within the company.

In 1977, Pete expanded operations and moved the business across the street from the service station to a 20,000 square foot facility at 743 Park Avenue in Huntington. The Huntington Facility was the first Truck & Van Equipment Showroom for Dejana, and is still in operation today.

Ten years later, in 1987, the growing company moved into a 35,000-square-foot facility on five acres of property in nearby Kings Park, NY, and established what is now Corporate Headquarters for Dejana Truck Utility Equipment. Peter's son Andy became Vice President.

In 1998, Dejana expanded off Long Island and opened a 35,000-square-foot facility on Farnum Pike in Smithfield, Rhode Island. Dejana Truck of New England was established.

In 2002, Dejana established Dejana Truck of Mid-Atlantic and opened this 23,000-square-foot facility on five acres property on Pulaski Highway in Baltimore, MD.

In 2005, Dejana expanded its product offering and began to manufacture its own line of cargo and dry freight bodies. This 80,000-square-foot facility became home for the new Dejana Cargo Van Body Equipment.

In the spring of 2007, Dejana opened Dejana Truck of Greater Philadelphia, located 11 miles northeast of Philadelphia in Cinnaminson, NJ.

In the fall of 2012, Dejana closed the Farnum Pike location and built a brand new 45,000-square-foot facility on 19 acres, which is now the new home for Dejana Truck of New England.

In July of 2013, Dejana established Dejana Truck Equipment of Pennsylvania. The facility in Red Hill, PA, primarily manufactures components for our Hub Drive and Cable Pulling Equipment.

On June 16, 2016, Dejana Truck Utility Equipment executed a formal agreement to become a Division of Douglas Dynamics, the parent company of Fisher & Western Snow Equipment. Dejana and Douglas Dynamics had working relationship for over 25 years.

In March of 2017, Dejana opened a brand new facility in Chalfont, PA. The new 35,000 square foot location has a 1,300 square foot truck equipment showroom, 12 manufacturing bays and two state-of-the-art paint spray booths. With full manufacturing & machining capability, Dejana moved the fabrication of the Cable Pulling equipment to the Chalfont location and closed the facility in Red Hill, PA.

COMPANY SIZE
500 to 999 employees
INDUSTRY
Automotive and Parts Mfg
FOUNDED
1957
WEBSITE
http://www.dejana.com/