Inside Sales Specialist, Phone Sales, Appointment Setting

Replies within 24 hours Benefits Bonus based on performance Competitive salary Dental insurance Health insurance Opportunity for advancement Paid time off Training & development Vision insurance

Do you enjoy talking with people all day? Are you the type of person who can confidently handle a phone conversation, solve problems, and turn a homeowner inquiry into a scheduled appointment?

Honest Abe Roofing is looking for a high-energy Inside Sales Specialist to join our growing team in Terre Haute. This role is ideal for someone who thrives in a call-center style environment, enjoys being on the phone throughout the day, and has the persistence to follow up with leads until they convert into scheduled appointments.

Top candidates are confident handling objections, comfortable with difficult conversations, and motivated by helping customers while achieving performance goals. This role begins as a high-performing inside sales agent with the opportunity to grow into a team leadership position as our inside sales operation expands.

What Youll Do

Your mission is simple: turn incoming leads into scheduled roofing appointments for our sales team. Responsibilities include:

• Answer inbound homeowner calls about roofing issues
• Respond to online leads and schedule in-home appointments
• Follow up with past inquiries that have not yet scheduled
• Run nurturing campaigns through phone, text, and email
• Professionally handle customer questions and occasional concerns
• Track all interactions and outcomes in our CRM
• Coordinate appointments with the outside sales team
• Maintain consistent follow-up to keep the sales pipeline moving

You will spend most of your day speaking with homeowners on the phone.

Who Thrives in This Role

Successful candidates typically:

• Enjoy talking with people throughout the day
• Stay positive even during difficult conversations
• Are comfortable handling objections and conflict
• Are motivated by setting appointments and achieving goals
• Enjoy a fast-paced, high-communication environment

If you enjoy turning conversations into results, you will thrive in this role.

Preferred Experience

• Call center sales or customer service
• Inside sales or appointment setting
• Customer success or account management
• Home services call centers (HVAC, roofing, plumbing)
• High-volume phone environments

Requirements

• 2 years in a phone-based role
• Strong verbal communication skills
• Comfortable handling high call volumes
• Experience using CRM systems
• Highly organized and detail-oriented
• Preferred if you have experience with home improvement companies, sales, appointment setting, or lead follow-up campaigns.

Growth Opportunity

This position offers the opportunity to grow into an Inside Sales Team Lead or Call Center Manager as our operation expands. High performers may eventually assist with training new agents, improving scripts and campaigns, and managing key performance metrics.

About Honest Abe Roofing

Honest Abe Roofing has served homeowners since 2005, specializing in residential roof replacement, repair, and maintenance with a focus on professionalism and integrity. Our mission is to become the most professional and respected roofing company in the world by building a culture that supports our team members and delivers an exceptional experience for every homeowner we serve.

If youre looking to join a company that values professionalism, growth, and customer service, wed love to meet you.

Compensation

$18.00 - $25.00 per hour

About Honest Abe Roofing (Continued)

Honest Abe Roofing has been installing, repairing, and maintaining residential roofs since 2005. It is our goal to bring a customer service focus to the roofing industry. We are aware that we are providing a very important and necessary service to many homes, so we work incredibly hard to provide the best possible roofing at the most competitive pricing. All of our customers are very important to us, and we want to give them a perfect roof to protect their home and keep them comfortable.

Our Mission is to be the worlds most professional and respected roofing company. We do this by creating a culture that supports our team members so they can provide superior customer service.

Note

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location and not to Honest Abe Roofing Corporate.