Sales-Driven Customer Service & Scheduling Specialist

(Earn $16 - $24 per hour + Performance Bonuses!)

Location: Tucson, AZ

Department: Scheduling Office

Job Type: Full-Time

Compensation: $16 - $24 per hour + Bonuses

Are You a Natural Closer? Turn Every Call into an Opportunity!

Do you have a talent for building rapport, a passion for helping customers, and a competitive drive to exceed expectations? If so, Intelligent Design Air Conditioning, Plumbing, Solar & Electric is looking for YOU to join our elite team as a Sales-Driven Customer Service & Scheduling Specialist!

This isn’t just another CSR job—it’s an opportunity to earn BIG while providing exceptional service. You’ll be the first point of contact for our customers, identifying their needs, scheduling services, and offering solutions that make their lives easier. If you’re motivated, persuasive, and eager to grow, this role will reward you with unlimited earning potential!

Why This Role is Different

• Performance-Based Pay! Competitive hourly rate PLUS lucrative bonuses for every membership signup, recaptured sales, and booked appointment rates.
• Uncapped Earning Potential! The more you convert, the more you earn—top performers easily exceed $40/hr with bonuses.
• Make an Impact! Your work directly contributes to our mission of providing Tucson’s highest-rated home services.
• Career Advancement! We promote from within, so you’ll have a path to grow into leadership, sales, or dispatching roles.

Your Mission: Convert Every Call into Revenue

Daily Responsibilities:

Handle High-Volume Inbound & Outbound Calls

• Speak with homeowners looking for HVAC, plumbing, solar, and electrical services.
• Use consultative sales techniques to convert calls into booked appointments and upsell additional services.

Master Appointment Scheduling

• Optimize technician schedules to maximize efficiency and revenue.
• Fill gaps with follow-ups, recalls, and proactive customer outreach.

Maximize Sales & Upsell Opportunities

• Educate customers on the benefits of maintenance plans, memberships, and upgraded services.
• Identify and seize cross-selling opportunities.

Follow-Up for Success

• Call past customers for maintenance reminders, service upgrades, and special promotions.
• Rebook missed or canceled appointments to keep our schedule packed.

Collaborate with Sales & Service Teams

• Work closely with technicians and sales reps to ensure smooth customer experiences.
• Provide insights on customer trends and feedback to improve services.

What You Need to Win in This Role

Sales-Driven Mentality – You love the thrill of closing deals and aren’t afraid to ask for the sale!

Strong Communication Skills – Ability to engage customers, build trust, and lead them to book a service.

High Energy & Resilience – Stay motivated and handle objections with confidence.

Detail-Oriented & Organized – Manage multiple calls, appointments, and follow-ups without missing a beat.

Customer-First Attitude – Passion for providing outstanding service while increasing revenue.

Requirements

 1+ year of customer service and/or sales experience (home services experience a plus!)

 Proven ability to sell and upsell (previous sales, retail, or call center experience preferred)

 Comfortable making outbound follow-up calls

 Experience with ServiceTitan or similar CRM/scheduling software (preferred)

 Ability to work in a fast-paced environment

Perks & Benefits

• Competitive Hourly Pay + Bonuses (Top performers earn well above base pay!)
• Uncapped Commission on Membership Sales & Upgrades
• Career Growth & Leadership Opportunities
• Paid Time Off (PTO) + 5 Sick Days + 6 Paid Holidays
• Health Insurance (50% company-paid) + Short & Long-Term Disability
• Fun, High-Energy Work Environment with a Supportive Team

Ready to Earn More & Grow Your Career? Apply Today!

If you’re ready to be part of Tucson’s top-rated home service company and get rewarded for your success, we want to hear from you!

 APPLY NOW by sending your resume and a brief cover letter to info@idesignac.com

Your future in high-energy customer service & sales starts now!