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Inside Sales Representative

Bonney Plumbing, Electrical, Heating and Air

Sacramento, California

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JOB DETAILS
SKILLS
Analysis Skills, Apple iPad, Apple iPhone, Business Growth, Business Support, Communication Skills, Customer Experience, Customer Relationship Management (CRM) Systems, Customer Support/Service, Dental Insurance, Detail Oriented, Electricity, Establish Priorities, Flexible Spending Accounts, HVAC, High School Diploma, Inside Sales, Loans, Meet Sales Quota, Multitasking, Needs Assessment, Oil and Gas, Organizational Skills, Performance Analysis, Performance Metrics, Plumbing, Presentation/Verbal Skills, Promotional Programs, Record Keeping, Resolve Customer Issues, Revenue Growth, Sales, Team Player, Vision Plan, Website Conversion, Writing Skills
LOCATION
Sacramento, California
POSTED
1 day ago
We are seeking a motivated and results-driven Inside Sales Representative to join our team in the Rancho Cordova, CA area. If you thrive in a fast-paced environment and are passionate about sales, customer engagement, and driving business growth, we want to hear from you!
 
Compensation: $50,000 - $150,000 depending on experience (base hourly + commission opportunity)
 
** Please complete our Culture Index survey.  All applicants must complete a survey to be considered for employment. You can copy and paste this link for survey: https://surveys.cultureindex.com/s/x38syncklP/111337
 
What You'll Do:
  • Follow up with leads and potential customers who have received quotes but have not yet made a purchase.
  • Proactively reach out via phone, email, and text to re-engage prospects and answer any outstanding questions.
  • Address customer questions, objections, and concerns to help finalize the sale.
  • Maintain detailed records of follow-up interactions and sales status in the CRM system.
  • Work closely with the sales team to understand customer needs and provide personalized solutions.
  • Send reminders, promotional offers, or additional information to encourage sales completion.
  • Track and analyze follow-up success rates to improve conversion strategies.
  • Provide feedback to the sales team on common customer objections and potential improvements.
  • Assign all sales technicians to booked sales calls and dispatch accordingly.
  • Receive, track, and assign incoming sales leads from various sources (phone calls, website inquiries, referrals, etc.).
  • Take all incoming tech turnover calls and book all tech turnovers with customers.
  • Track key performance indicators (KPIs) and report accordingly.
  • Work directly with the HVAC General Manager on sales call distributions and accurate tracking for reporting purposes.
  • Relay accurate information to the team, ensuring quality customer experiences.
  • Collaborate with the customer service team and field staff to communicate service timelines, appointment availability, and any special instructions.
  • Perform other duties as assigned to support business needs.
What We're Looking For:
  • GED or High School Diploma
  • 2+ years in sales, customer service, and/or home services experience preferred
  • Proven experience in sales; experience as a sales coordinator or in other administrative positions will be considered a plus;
  • Good computer skills and knowledge of Microsoft Office / Google Workspace
  • Excellent verbal and written communication skills
  • Highly organized with excellent attention to detail.
  • Ability to multitask and prioritize in a fast-paced environment.
  • Self-motivated and driven to achieve sales targets.
Why Work With Us?
  • Medical, Dental, and Vision plans for you and your family
  • 401k Retirement Plan with company match up to 4%
  • Company Paid Life insurance and accident insurance
  • Special Program Options: FSA & EAP
  • Referral Bonuses, Loan Program, and Employee Discounts Program
  • Ongoing Training for your Professional Development & Life Skills Courses
  • Uniforms and Uniform Laundering – Work Boot Allowance (for select roles)
  • Tools and Equipment Provided (for select roles)
  • Company Vehicle & Gas Card (for select roles)
  • Company issued iPhone + iPad (for select roles)
  • Fun company sponsored events with lots of giveaways
  • Working in an energetic, collaborative, and fun environment
 
About Us:
For over 40 years Bonney Plumbing Electrical Heating and Air has been committed not only to providing high-quality service to customers, but also our team members as well. Through ongoing support and encouragement, we understand your need to grow professionally and personally and go the extra mile to make sure that happens. As a result, beyond our A+ rating from the Better Business Bureau, Bonney was named The Sacramento Business Journal’s “Best Place to Work.” We are all about your future. Whether you’re ready to take on a new trade in plumbing, electrical, or HVAC, or you’re a veteran in the field looking for a chance to grow, it all starts here. Being a part of the Bonney team is more than just a job, it’s the opportunity of a lifetime.
 

About the Company

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Bonney Plumbing, Electrical, Heating and Air