Inside Sales Representative - Residential

What You Contribute: The Inside Sales Representative is a key contributor to the Residential Sales team, driving growth within the residential segment and advancing the company's go-to-market strategy. This role requires strong verbal and written communication skills, both in person and virtually, as it interacts closely with internal partners and external clients.‑to‑market strategy. This role requires strong verbal and written communication skills

We are seeking an organized, ambitious, and collaborative individual who excels at managing multiple priorities. The Inside Sales Representative will cultivate relationships, deepen engagement with prospective and current buyers, build a robust pipeline, and support the team through exceptional service and relationship-building.  A passion for revenue growth and customer experience is essential, as well as an approachable, outgoing personality and the willingness to engage new prospects through cold outreach. This position can be in the Duluth office or remote based.

Principal Responsibilities:

• Support the execution of the company's residential go-to-market trade strategy. ‑to‑market trade strategy.
• Partner with the sales team to meet or exceed sales goals and manage budgets.
• Develop a detailed understanding of company products, features, and manufacturing processes.
• Deliver compelling virtual and in person presentations on company history, product categories, and collections. ‑person presentations on company history, product categories, and collections.
• · Assist in building and maintaining strong relationships with targeted residential design firms.
• Deepen engagement with prospect and buyer files to advance opportunities, strengthen relationships, and drive conversion.
• Travel to meet with external partners to support project and territory management and develop new business opportunities.
• Attend trade shows to engage, educate, and represent the brand effectively.
• Prepare quotations, enter orders, and respond promptly to incoming leads and inquiries.
• Provide customers with current information on materials, production timelines, and product details.
• Coordinate and distribute sales support materials, including product samples.
• Maintain consistent communication and follow up with stakeholders on active projects and opportunities. ‑up with stakeholders on active projects and opportunities.
• Support CRM accuracy, including account creation, contact updates, and project opportunity entry.
• Identify problems and propose alternative solutions to meet customer needs and improve internal processes.

Education, Experience, and Skills

• 2-4 years of experience in sales support, customer service, or inside sales (experience in the design or furniture industry preferred).
• Strong organizational skills with the ability to manage multiple priorities and deadlines.
• Proficiency with CRM tools (Salesforce), MS Suite, and virtual communications platforms (Teams)
• College degree or equivalent experience is required.