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Inside Sales Representative

Earle M. Jorgensen Company

Kent, WA

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JOB DETAILS
SALARY
$60,000–$70,000 Per Year
JOB TYPE
Full-time, Employee
SKILLS
Billing, Business Growth, Cold Calling Skills, Communication Skills, Computer Systems, Continuous Improvement, Contract Negotiation, Customer Relations, Customer Relationship Management (CRM), Customer Satisfaction, Customer Support/Service, Develop and Maintain Customers, Direct Mail, Establish Priorities, High School Diploma, Inside Sales, Lead Generation, Mail Processing, Manufacturing, Mathematics, Metallurgy, Microsoft Office, Multitasking, Order Delivery, Order Processing, Physical Demands, Presentation/Verbal Skills, Pricing, Process Capability, Procurement Planning, Product Support, Resolve Customer Issues, Revenue Growth, Safety Process, Sales, Sales Operations, Sales Prospecting, Sales Strategy, Sales Support, Shipping/Receiving, Strategic Planning, Telephone Skills, Time Management, Track Customer Issues, Writing Skills
LOCATION
Kent, WA
POSTED
30+ days ago





Company Summary

EMJ is a leading supplier of Steel and Aluminum Bar, Tubing, and Plate to manufacturing companies in North America and around the world. Our broad network of facilities, superior inventories, extensive value-added processing capabilities, and world-class technology enables EMJ to provide unsurpassed service to our customers.

Job Summary

This position is part of the Inside Sales job family, responsible for promoting and maintaining sales by originating and developing leads, performing sales remotely (over the phone or email), and handling incoming inquiries. The role is key in selling both fabricated and non-fabricated steel to industrial establishments using metallurgy and product applications. The representative manages customer relationships, processes orders, provides delivery and product details, and supports the sales process, occasionally performing outbound follow-ups and coordinating with operations and the Test Reports Department.



Physical Requirements



Walk(Move, Traverse), Use hand/fingers to handle or feel (Operate, Activate, Use, Prepare, Inspect, Place, Detect, Position), Stand or Sit(Stationary position), Talk/hear(Communicate, Detect, Converse with, Discern, Convey, Express oneself, Exchange information), See (Detect, Determine, Perceive, Identify, Recognize, Judge, Observe, Inspect, Estimate, Assess), Reaching, Repetitive Motion 

Function in the Job



Sedentary Work- Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met. 

Job Function




Essential Job Duties

Sell products for distribution to business and industrial establishments or individuals at sales office.

Serve as the primary contact for customers, maintaining customer relationships and addressing issues with assigned accounts.

Manage customer accounts to grow business opportunities.

Develop sales strategies and action plans to assess buying potential and product requirements.

Develop new prospects and interact with existing customers to increase sales.

Respond to incoming calls and email inquiries; take and process sales orders.

Determine pricing and delivery charges using computer systems and customer history.

Coordinate with the Test Reports Department for certification requirements.

Resolve customer complaints and discrepancies.

Maintain customer records in automated systems.

Make outbound follow-up calls and cold calls.

Highlight product features and answer technical product questions.

Monitor customer satisfaction and promote continuous improvement feedback.

Enter and follow up on quotations in appropriate systems.

Negotiate pricing and agreements within guidelines.

Facilitate execution of agreements and coordinate with operations.

Stay updated on industry knowledge, competitors, and business trends.

Maintain working knowledge of company products, services, and policies.

Collaborate with sales and operations teams to increase sales penetration.

Adhere to all safety processes and protocols.

Process direct mail re-orders and special requirement orders, coordinating shipping and billing.



Required Skills




Qualifications

1-2 years of relevant experience or any equivalent combination of education and experience.
High School diploma/GED required; bachelor's degree preferred.
Strong knowledge of sales principles, customer service processes, and the metals industry.
Ability to multi-task, prioritize, and manage time effectively.
Excellent verbal and written communication skills; strong virtual presence and listening skills.
Strong analytical and problem-solving skills.
Ability to apply mathematical concepts to practical situations.
Sound decision-making skills based on analysis and judgment.
Ability to maintain cooperative relationships with coworkers and customers.
Proficiency in Microsoft Office and other relevant software.


Compensation Range



The anticipated compensation for this position is USD $60,000.00/Yr. - USD $70,000.00/Yr. depending on experience, qualifications, and location.\n \nApply here: https://www.aplitrak.com/?adid=YmJnZW5lcmljLjE0OTE4Ljg3NjlAcmVsaWFuY2Vjb21wLmFwbGl0cmFrLmNvbQ

About the Company

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Earle M. Jorgensen Company